Sam Friedman is insurance research leader with Deloitte’s Center for Financial Services in New York. He has been a Fellow with CLM since 2011, and can be reached at samfriedman@deloitte.com.

Articles by Sam Friedman

Defense Can Be the Best Offense in Football and Claims 1/3/2012
‘Beat Cop’ Adjusters Can’t Treat All Claimants Like Criminals 2/7/2012
An Educated Consumer Can Be an Insurer’s Best Customer 3/19/2012
Why Keep Workers in the Dark About Comp Claims Management? 4/11/2012
When Does Aggressive Claims Management Become Bad Faith? 5/14/2012
Catastrophe Claims Management Creates Moments of Truth 6/5/2012
Mobile Devices Can Be Game-Changers for Both Claimants and Adjusters 7/13/2012
Transformers Focus on Tech but Shouldn’t Overlook the Human Element 8/13/2012
Small Businesses Expect No Disguises on Claims Management 9/12/2012
Telematics Set the Stage for Improved Auto Claims Management 10/10/2012
Why Aren’t Insurers Seen as the Good Guys When Fighting Fraud? 11/14/2012
Holiday Shopping Tips for Your Claims Team 12/14/2012
Superstorm Sandy a Wakeup Call for Policyholders and Claims Managers 1/14/2013
Data-Rich Insurers Make Tempting Targets 2/11/2013
Do Public Adjusters Get a Bad Rap in the Claims Management Process? 3/13/2013
Lessons Learned from Handling Superstorm Sandy Claims 4/15/2013
Fragmented Coverage Widens Knowledge Gap Among Consumers 5/7/2013
Learning from Sherlock 6/12/2013
Mining Big Data to Connect the Dots 7/16/2013
Claims Management in a World of Alternative Distribution Channels 8/7/2013
Is Policy Language a Major Hurdle to Selling Directly? 9/9/2013
Health Care Reform's Impact on Claims Management 10/10/2013
Learning Lessons the Hard Way After Sandy 11/11/2013
Uniting Interests 12/10/2013
Could Telemedicine Be a Game Changer for Workers’ Comp Claims? 2/13/2014
Do Driverless Cars Mean Adjusters Will No Longer Be Required? 4/18/2014