PACKAGE 1: MULTI-LINE
Description
CLM’s New Hire Training Program represents a vibrant, new approach to consistency and effectiveness in the initial training of a new generation of claim resolution professionals for the insurance industry.
The Multi-Line program is comprised of four stand-alone courses: Principles of Insurance, Liability Insurance and Legal Concepts, Workers’ Compensation Claims Management, and the Skills of a Claim Resolution Professional.
Principles of Insurance provides lessons on:
• What is Insurance?
• Types of Insurance
• Identifying and Managing Risk
• The Major Departments of an Insurance Company
• State Regulation of Insurance
• Financial Performance Indicators
• The Insurance Policy
• Insurance is a Contract
Liability Insurance & Legal Concepts provides lessons on:
• The Law and Liability
• The Anatomy of a Lawsuit
• The Role of Negligence
• Doctrines of Automobile Liability
• No-Fault Laws and PIP Coverage
• Personal and Commercial General Liability
• Liability Factors and Defenses
• Introduction to Medical Anatomy
• Auto and Liability Investigations
• Conducting Liability Claim Investigations
• Evaluating and Reserving Liability Claims
• Claim Resolution Strategies and Litigation Management
Workers' Compensation provides lessons on:
• The Origin and Evolution of Workers’ Compensation
• Regulating, Enforcing, and Financing Workers’ Compensation
• Employment and Reporting Requirements
• The Legal Doctrines of Compensability
• Conducting a Workers' Compensation Investigation
• Making the Compensability Decision
• The Disability Benefits of Workers' Compensation
• The Medical Benefits of Workers' Compensation
• Medical Anatomy for Workers' Compensation Claim Professionals
• Evaluating & Reserving Workers' Claims
• Presenting Your Workers' Compensation Claim Evaluation
• Disability and Injury Management
• Workers' Compensation Claim Disposition and Closure
• Miscellaneous Workers' Compensation Issues
The Skills of a Claim Resolution Professional hopes to enlighten you to the importance of continued study and practice of:
• Organization and Time Management
• Communication and Listening Skills
• Negotiation Skills
• The Conduct of a Claims Professional
