Mark Pollack, CPCU, AIC, RPA

Biography

Accomplished entrepreneur, public speaker, and subject matter expert offering a 25+ year career in the insurance industry and extensive industry credentials and licenses. Success is based on outstanding expertise in claims management, litigation management, insurance policy contract interpretation, insurance practices and standards and statutory laws. Leveraged extensive knowledge of property and casualty insurance claims, claim management, breach of contract, bad faith claim handling, and insurance industry knowledge to serve as an expert witness for both plaintiff and defendant attorneys. Testified in circuit court and federal court on numerous occasions involving complex insurance disputes.

Background entails exemplary achievements in claims adjuster and claims management roles, and presided over claims management activities regarding every state except Alaska. Developed exceptional knowledge of admitted, excess and surplus lines market, Lloyd’s of London insurance market along with Department of Insurance regulations and state specific statute laws governing claims handling. Recognized by attorneys as an exceptional expert witness with in-depth knowledge of the insurance industry. Recently accepted a role as an Adjunct Professor at the University of Arkansas.

Hired as an expert witness based on an extensive relationship with law firm, and consulted with the defendant’s attorney regarding wind and hail damage claims, claim management processes, and policy language interpretation. Case was settled prior to a verdict.

 Worked closely with an attorney who represented a defendant regarding employee practices liability claims and sexual harassment issues. Reviewed evidence, and identified weaknesses regarding the plaintiff’s allegations concerning the claim management process. Case was also settled before verdict.

Retained by a law firm handling a plaintiff’s off road equipment claim and a related commercial general liability policy. Reviewed all aspects of the policy and helped secure a competitive advantage after revealing significant licensing issues regarding the equipment. Verdict for Plaintiff.

Received a referral from a law firm, and advised counsel regarding claim management practices and Department of Insurance rules and regulations. Supported defense attorneys who responded to a plaintiff’s $20 million lawsuit regarding damages following a devastating residential fire. Verdict for Defense.

Collaborated with the plaintiff’s attorney regarding excessive public adjuster charges and alleged inappropriate claim management activities. Case was settled by identifying the plaintiff’s violation of policy terms and the public adjuster contract.

PRESIDENT / CLAIMS MANAGERStaff: 14 Direct Reports – Team Leaders, Adjusters; 14 Administrative Support Personnel

Founded and manage all aspects of a multi-million dollar property and casualty third party claims administrator and independent adjusting company. Direct a high-caliber team that manages approximately 6,000 commercial property, commercial liability, commercial and personal auto liability, inland marine, motor truck cargo, heavy equipment, homeowner property, dealer open lot, logging insurance, and product liability insurance claims annually.

Principal operational activities entail claims management, litigation management, expert witness testimony, dispute resolution, new business development, client relationships, and long-term business strategies. Drive business forward through intense focus on Profit & Loss management, general business operations, corporate direction and vision, talent recruiting and coaching, employee succession planning, and continuing education. Direct activities of three attorneys who handle national litigation initiatives.

In addition to handling day to day claim operations, I also provide system and claim audits for domestic and alien insurers regarding their claim department or their TPA’s claim handling. I provide guidance as to corrective actions to be taken in order to correct problems due to systemic issues, and provide proactive remedies to prevent problems from occurring that can lead to unnecessary litigation.

Successfully grew business year-over-year with highest annual sales exceeding $3 million and client base extending into international markets due to stellar corporate reputation.

Positioned company to serve as a third party administrator to more than 40 Lloyd’s syndicates and managing agencies. Underpinned revenue growth by successfully managing claims in 49 states.

Championed catastrophic response strategies to protect insurers in volatile areas of the nation such as the Gulf Coast and Atlantic Regions. Designed similar plans to provide claims management services following earthquakes in several states including Oregon, Washington, Arkansas, and Missouri.

Leveraged expertise in claims management to facilitate training programs for Lloyd’s of London professionals, and accredited so attendees receive continuing education credits from the Chartered Insurance Institute in England.

Conducted speaking engagements during national conventions to educate colleagues on PLRB/LIRB, and spoke at an engineering convention in Las Vegas attended by 150 professionals.

Appointed by peers as a panel member which provides continuing education to members of the Trucking Lawyer’s Association.

Expanded business by building relationships with attorneys and serving as an expert witness in federal and circuit court.

Joined the Wilson Elementary School PTA Organization as a corporate member, and provide Spanish and English language support.

UNIVERSITY OF ARKANSAS – Little Rock, AR since August 2011

ADJUNCT PROFESSOR

Approached university decision makers and received an opportunity to begin teaching an upper level commercial property and casualty insurance curriculum based on extensive insurance industry experience and record of accomplishments.

Additional Education Qualifications: During the past 15 years, have taught nearly 5,000 insurance industry professionals through public speaking engagements. Significant subject matter entailed construction defect claims, litigation management/mock trials, good faith claim management, ethics standards, and bad faith.

Approval by the State of Arkansas to teach continuing education courses to adjuster professionals. Instruction Certification Number is 7882.

Education

No information available.

Admissions/Licenses

• Licensed Adjuster: AL, AR, CA, FL, GA, ID, IN, KY, LA, MI, MS, NV, NY, OK, OR, TX, UT, WA, WV, WY