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Casualty Claims
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Robert Bowers is National Claims Leader for Westfield Insurance. In this role, Rob is responsible for the strategic direction and operational policies, procedures and results of the claims department and serves on Westfield’s P&C leadership team. Rob has held a variety of operational, leadership, executive, sr. executive and change leadership roles throughout his 29 years in the industry and his 20 career at Westfield. Most recently, Rob held the role of National Claims Strategy Leader and was responsible for the strategic development and deployment of Westfield’s multi-year claims transformation initiatives focused on organizational customer, analytical, and data advancements spanning successful comprehensive changes to process, organization and technology. In addition to his claims roles, Rob has served as Change Leader for other organizational initiatives including Westfield’s Business Intelligence initiative.
Rob received his undergraduate degree from Geneva College, Beaver Falls, PA; and his MBA from Ashland University, Ashland, Ohio; where he was inducted into Delta Mu Delta. He currently holds multiple insurance designations, including CPCU, SCLA and AIC. He also holds certifications as a Hammer Process Master and is certified in Prosci Change Management.
Rob has spoken at a variety of industry events including CLM’s Claims College and Litigation Management Institute; the Annual Claims Event (ACE); ACE Tech; Guidewire Connections; IBM Counterfraud Summit among others.
Rob lives in Aurora, Ohio with his wife Cindy, and their children and is actively involved in the local community with various church, missions, board and volunteer activities.
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