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Kenneth P. Carter, CPCU is Chief Claims Officer for Concert Group and formerly Vice President - Claim Operations with Merchants Insurance Group. Mr. Carter started his career in insurance after graduating from the University of Rochester with a degree in philosophy in 1989. He has a Masters Degree in Organizational Leadership and has obtained the Chartered Property Casualty Underwriter professional designation. Mr. Carter has been engaged by local and national insurance and legal organizations to lecture and write on a variety of topics including; ethics, tripartite relationships, complex decision analysis, negotiation best practices, good faith claim handling, risk transfer methodology, the use of technology in litigation management, and post-catastrophe legal and regulatory challenges. In 2012 the national Claims and Litigation Management Alliance (CLM) honored Mr. Carter as Litigation Management Professional of the Year. Ken lives in Orchard Park, NY.
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