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Experience
2003– to Present
Manager, Quality Assurance and Carrier Relations, PMA CompaniesManage, execute and deliver Continuous Improvement Review including formal audits, targeted audits and audits of new employees and new accounts for workers’ compensation, commercial auto, general liability, property, professional liability
1998 to 2003
Regional Claims Supervisor / PMA CompaniesResponsible for technical and professional development of claims staff through individual and group training sessions. Prepare performance reviews. Supervised 8 workers’ compensation claim representatives, 2 nurse case managers in multi locations.
Education
gannon unversity, 1984
Degree, Bachlor of Arts
General Insurance IIA
Associates in Claims (AIC)
Pursuing Associates in Risk Management (ARM)
Certified Professional Disability Management (CPDM)
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