The education of claims professionals is important to CLM. That's why we established Claims College in 2012 and enlisted some of the industry's top professionals to create and teach courses within their areas of expertise in the College's eleven specialty schools. The Schools of Casualty Claims, Construction, Cyber Claims, Insurance Fraud, Professional Lines, Property Claims, Transportation and Workers' Compensation are three-level programs. Upon successful completion of these Schools, students earn their Certified Claims Professional (CCP) in that specialty. The Schools of Claims Mediation, Extra-Contractual Claims and Leadership are one-level programs. Upon successful completion of these Schools, participants earn a Certificate of Completion for that program. Since its inception, hundreds of students have attended Claims College and nearly 300 have earned their CCP designation.
Certified Claims Professional (CCP)
Students must pass all three levels of a School to earn their CCP in that specialty. Each level consists of pre-course reading materials, in-class instruction, group projects and an exam. Students may elect to earn their CCP in more than one specialty by completing studies in more than one School.
Level 1 students attend a half-day Insurance Industry Primer that is taught primarily by Chief Claim Officers. Experienced professionals have the option of testing out of Level 1 and starting directly in Level 2, shortening their time to earn their CCP designation. Click here for more information.
Advanced Claims Professional (ACP)
Those who have earned their CCP or who have more than eight years of industry experience may seek to earn the Advanced Claims Professional (ACP) designation. The ACP signifies that a professional has the skills, experience and knowledge to succeed in higher level claims resolution positions, including in management roles.
To earn an ACP, students with a CCP will need to complete studies in the School of Claims Mediation and the School of Extra-Contractual Claims. Students without a CCP will need to complete studies in the aforementioned Schools as well as the School of Leadership.
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Three-Level Schools
- School of Casualty Claims
- School of Construction
- School of Cyber Claims
- School of Professional Lines
- School of Property Claims
- School of Transportation
- School of Workers Compensation
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One-Level Schools
- School of Claims Mediation
- School of Extra-Contractual Claims
- School of Leadership
