All Claims College registration changes, cancellations or substitutions must be received in writing via e-mail to mechelle.telford@theclm.org. Please include the reason for your change, cancellation or substitution. Cancellations, in particular, must be received in writing by August 1, 2020 to qualify for a refund less a $100 processing charge. NO REFUNDS WILL BE ISSUED AFTER August 1, 2020; however, substitutions are permitted until August 31, 2020.