Schedule/Sessions

Breakfast

Group Project Review

360 Degree Leader

Course will review that a key leadership quality is the ability to connect actions and results of an employee to how it impacts the success at the enterprise level. Course will contain multiple real life examples regarding service, financial or customer service impact of a project, or other examples, both positive and negative, when team members did and did not understand how what they impacted company results. Create clear understanding of why what Claims associates do matters.  Course will discuss brand management and how each associate is representative of the brand.

Break

Connecting Dots: Linking Adjusters' Performance to Company Performance and Brand

The course will address the skill set needed for a leader who is part of transformational change and the different skills needed when leading through adversity. The focus will be on how strong leadership skills will positively impact the organization or department during both planned or unplanned change, both positive or negative. Planned change can include strategic modifications to objectives and business growth or shrinkage. Unplanned change can include the sudden loss of a key leader or insufficient people or other resources. Through any of the change, the business must evolve and continue forward.
 
Course Objective:

• Upon the completion of this course, the participants will:
• Identify the purpose of the leader during change
• Learn key leadership skills that are needed during adversity
• Learn key leadership skills that are needed to drive or support transformative change 

Lunch

Diversity, Equity, and Inclusion: A Journey to Inclusive Leadership

Course will explore that leadership is not in title or position but how you interact within your organization. This course will review corporate structure both formal and informal and how to be an effective leader in both.  Course will also address how a good leader is a bridge between associates and or departments and act as a facilitator for the organization to achieve its goals.

Break

Leadership - Effectively Influencing Others

Leadership is influence. Leaders should be able to take people where they may not want to go or believe they can go. Course will discuss how to build your influence and tie back to our first course which is Leadership Styles. Course will discuss several elements of influencing people and allow participants to identify which elements they possess and those they can work toward to become more influential. Include open discussion with real stories about how great leaders don’t react—they respond, and how inspiring responses influence and inspire those around them.

Break

Final Exam Preparation