Schedule/Sessions
Level 1 - Insurance Industry Primer - MANDATORY
Claims College presents a unique educational experience created by and for industry professionals. To set the stage for these intensive 3 days of learning, several senior level claims executives will present on 10 important insurance topics for 15 minutes each:
1. Insurance 101
2. Reserves
3. Types of P&C Companies
4. Risk Management
5. Key Ratios and How They Are Calculated
6. Reinsurance
7. Insurance Brokers
8. Determining Coverage
9. Stakeholders in Claims Process
10. Negotiating Settlement
Breakfast and Keynote - Guy Fraker, Chief Innovation Officer, Insurance Thought Leadership
Guy has been featured in the NY Times, NBC, Silicon Valley blogs, Thinking Highways magazine, Forbes. an upcoming documentary,“Life on Wheels”. He has also appeared on Bloomberg Finance and National Underwriter webinars, and provides k eynotes in the U.S., Canada, India, Korea. Guy also guest lectures at Graduate Schools around the world. He has been engaged by U.S. Federal and State Legislators, Cabinet Level Foreign Leaders, Fortune 100 firms, international trade associations, startup entrepreneurs,Venture Capital firms, and game changing institutions such as The X-Prize Foundation. Finally, he is the author of “Awake”: to be released in 2018.
When not pushing technology frontiers, Guy and his wife Rebecca enjoy boating and fishing
Investigation of Property Claims
The purpose of the Investigation Course is to introduce the audience to the life cycle of a property claim, both personal property claims and commercial property claims. Special focus is given to the importance of new loss taking within a claims organization. Further emphasis is given to the triage process, as well as the discipline of contents adjusting and management of additional living expenses. The course then proceeds to introduce the student to the role of cause and origin experts, special investigation experts and finally to the discipline and importance of subrogation and recovery.
Back to topProperty Evaluation
This course has been designed for the Beginner to Early Intermediate Level Property adjuster or an experienced adjusters handling other insurance lines looking to make a transition into property claims adjusting. The student attending this course should expect to leave with a broad knowledge of Property Loss Value definitions and determinations, a basic outline of Property Claims Inspection Workflow Models, an understanding of personal lines policy provisions, conditions and limitations and basic Co-Insurance calculations as they apply to handling home owners type policies.
Resolving Property Claims: Fulfilling the Commitment
Settling first party property claims with premium paying insureds who have suffered a loss to their personal property or their business can be routine or challenging. A claim is a customer’s moment of need, an opportunity for insurers to validate years of premium payments which can be crucial to retention and profitability. This course is designed to provide some tools to assist claim handlers in resolving claims promptly and fairly based on the terms and conditions in the insured’s policy.
Navigating the Property Claims Environment
Navigating the property claim environment can be very challenging for those who do not fully understand the various stakeholders and claim requirements. This course is designed to provide a broad overview of the property claim environment.
