Reading Materials

Taming the Beast: Managing Client Expectations in a 24/7 World

Losing a Client Does Not Have to be a Total Loss

Client Expectations: Discovering Them, Understanding Them, Managing Them

Eight Small Steps to Improve Client Relationships

Claims and Litigation Management Alliance Guidelines

Litigation Guidelines

Litigation Guidelines (2)

Altman Weil: Law Departments: Using e-Billing to manage Outside Counsel's Costs

E-Billing Primer

Kathleen Romano v. Steelcase

Obtaining Evidence from Social Networking Websites

The LegalBizDev Guide to Alternative Fees

Time to Dive In: Understanding the Ebb and Flow of AFAs, Litigation Management, Fall 2011

Are AFAs for You? Litigation Management, Fall 2011

ACC Value-Based Fee Primer

Estimating Unpaid Claims Using Basic Techniques - Required pages listed on page 2 of document

Data Management Body of Knowledge

Estimating Unpaid Claims Using Basic Techniques - Reference reading listing on page 2 of document

Effective Management of Outside Counsel

National Litigation Management Study (pages 9 to 10 and 14 to 15)

10 Tips for Coverage Position Letters

The Do’s and Don’ts of Case Reporting

Travelers Property v. Centex Homes

Allocation in Continuous Damage Claims

Essentials: What Every Claim Adjuster Should Know About Bad Faith

San Diego Federal Credit Union v. Cumis Ins Society

Pepper's Example Intentional Acts

Pepper's Example Work Product Exclusion

Trigger of Coverage Chart

Additional Insureds Endorsement

Commercial General Liability Coverage Form

Moeller v. American General Insurance

Burd v. Sussex Mutual

Do Certificates of Insurance Matter?

Reyburn v. Plaster

50 State Quick Reference Guide - Independent Counsel

W.Hills Dev. Co v. Chartis Claims

Indemnity in a Nutshell

Coverage for Contractual Risk Transfer and Additional Insured Issues

Contractual Risk Transfer — Is It Worth the Cost?

Business Auto Coverage Form

Homeowners 3 Special Form

Personal Auto Policy

Additional Insured Status: Recognizing Coverage Risks

Limited Form Vendor's Endorsement — Issues to Be Considered Part 1

Limited Form Vendor's Endorsement — Issues to Be Considered Part 2

Questions and Answers on Additional Insured Issues — Part 1

Questions and Answers on Additional Insured Issues — Part 2

Workers’ Compensation Claims Closure Projects Offer Solutions for Adjusters

The Power of an Apology

Barclays to Settle PPI Claims 'No Questions Asked'

The Changing Role of Evaluation in Commercial ADR

Twilight of the Gunslinger: The Changing Role of the Civil Litigation Lawyer

One More Mediation Pet Peeve

Managing Corporate Litigation: It’s About Good Judgment (Donal Jemberg)

A Matter of Time

BP Fund to Settle More Than 2,000 Claims

A Better Approach to Medical Malpractice Claims? The University of Michigan Experience

State-by-State Comparison

Mediation no time to let boys be boys: Mind your brain's chemistry in mediation

Decision-making in negotiating settlements and anchoring effect

Decision-making in negotiating settlements: the overconfidence bias

With Friends Like These (PDF)

As Voir Dire Becomes Voir Google, Where Are the Ethical Lines Drawn

Facebook, Twitter and Linkedin

The Tweet Smell of Success, or a Trip to the Disciplinary Board? Ethical Concerns in the Use of Social Media.

Facing Up to Facebook - Ethical Issues with Lawyers' Use of Social Media

Largent v. Reed, 2009-1823 (Pa. Ct. of Common Pleas; Nov 8, 2011)

Cutting Through the Clutter of Litigation “Management”

Partnering with Your Attorneys on Major Lawsuits

A Win-Win Strategy

We Have to Talk: A Step-By-Step Checklist for Difficulty Conversations