Handouts

Taming the Beast: Managing Client Expectations in a 24/7 World

Losing a Client Does Not Have to be a Total Loss

Client Expectations: Discovering Them, Understanding Them, Managing Them

Eight Small Steps to Improve Client Relationships

Claims and Litigation Management Alliance Guidelines

Litigation Guidelines

Litigation Guidelines (2)

Estimating Unpaid Claims Using Basic Techniques Required Reading: pp. 4-6, 17-25, 38-39 (Key Dates section), 44-50, 51-60 (up to Reported Claim Count Dev), 79-81, 84-94, 419-428

Estimating Unpaid Claims Using Basic Techniques Reference: remainder of pp. 4-94, 419-428 not listed in Required Reading List

Data Management Body of Knowledge

The LegalBizDev Guide to Alternative Fees

Time to Dive In: Understanding the Ebb and Flow of AFAs, Litigation Management, Fall 2011

Are AFAs for You? Litigation Management, Fall 2011

ACC Value-Based Fee Primer

Effective Management of Outside Counsel

How to Utilize Metrics

It’s Time to Mine

National Litigation Management Study (pages 9 to 10 and 14 to 15)

Predictive Claims Processing

What Metrics Matter

10 Tips for Coverage Position Letters

The Do’s and Don’ts of Case Reporting

Travelers Property v. Centex Homes

Allocation in Continuous Damage Claims

Essentials: What Every Claim Adjuster Should Know About Bad Faith

San Diego Federal Credit Union v. Cumis Ins Society

Pepper's Example Intentional Acts

Pepper's Example Work Product Exclusion

Trigger of Coverage Chart

Additional Insureds Endorsement

Commercial General Liability Coverage Form

Moeller v. American General Insurance

Burd v. Sussex Mutual

Do Certificates of Insurance Matter?

Reyburn v. Plaster

50 State Quick Reference Guide - Independent Counsel

Indemnity in a Nutshell

Coverage for Contractual Risk Transfer and Additional Insured Issues

Risk Transfer Techniques

Evolving AI Endorsement Interpretations

Business Auto Coverage Form

Homeowners 3 Special Form

Personal Auto Policy

A Guide to Risk Transfer

Additional Insured Status: Recognizing Coverage Risks

Limited Form Vendor's Endorsement — Issues to Be Considered Part 1

Limited Form Vendor's Endorsement — Issues to Be Considered Part 2

Questions and Answers on Additional Insured Issues — Part 1

Questions and Answers on Additional Insured Issues — Part 2

Contractual Risk Transfer — Is It Worth the Cost?

The Strategic Lawyer

The Negotiation Counsel Model: An Empathetic Model for Settling Catastrophic Personal Injury Cases

Why Should Businesses Hire Settlement Counsel?

Small Firms, Big Lawyers: Five Tips for Dealing with Obnoxious Opponents

When 'Winning' is the Expensive Solution

How Responding to RFPs Fits Within Your Business Development Plan

Workers’ Compensation Claims Closure Projects Offer Solutions for Adjusters

The Power of an Apology

Barclays to Settle PPI Claims 'No Questions Asked'

The Changing Role of Evaluation in Commercial ADR

Twilight of the Gunslinger: The Changing Role of the Civil Litigation Lawyer

One More Mediation Pet Peeve

Managing Corporate Litigation: It’s About Good Judgment (Donal Jemberg)

A View from the Shady Side (Trial Reporter)

A Matter of Time

BP Fund to Settle More Than 2,000 Claims

A Better Approach to Medical Malpractice Claims? The University of Michigan Experience

13.5 Steps to a Successful RFP Response (Sugarcrest Report)

State-by-State Comparison

Levi Strauss & Co. Serengeti Tracker E-Billing Return on Investment Study

Altman Weil: Law Departments: Using e-Billing to manage Outside Counsel's Costs

E-Billing Primer

With Friends Like These (PDF)

Facebook, Twitter and LinkedIn

The Tweet Smell of Success

As Voir Dire Becomes Voir Google

Facing Up To Facebook

Kathleen Romano v. Steelcase

Obtaining Evidence from Social Networking Websites

Largent v. Reed

Cutting Through the Clutter of Litigation “Management”

Partnering with Your Attorneys on Major Lawsuits

A Win-Win Strategy