Schedule/Sessions
Breakfast and Keynote
- Speakers:
Rob Galbraith, AF Group
We live in a world of accelerating change today. Evidence abounds all around us: take as a single example the shift from paper maps to real-time GPS on your mobile phone that has occurred over the past decade. Insurance is not immune: long resistant to change by design, the recent rise of insurtech holds the promise of a radically different future. While entrepreneurs and technologists are seeking to change insurance from the outside, industry professionals are also seeking to shape the future from within. Come learn from innovation expert and author Rob Galbraith why we are on the cusp of the end of insurance as we know it and how investing in your professional education is the best way to prepare yourself for what’s to come.
Communication: What is Your Style
- Speakers:
Eric Spencer, American Family Insurance
Mary Ann Vorndran, EMC Insurance Companies
This course is designed to assist the claims professional in enhancing his/her communication skills to improve productivity, better serve the insured and to appropriately and effectively communicate with colleagues. The course will use the DiSC profile and model. Students are asked to complete an assessment which includes a series of questions that ultimately produces a detailed report about the student's communication style. The profile is electronically scored for those who take the test online although there is a paper test available with self-scoring.
Claims Mediation
- Speakers:
Tara Acton, Lumen Technologies, Inc.
Mark Bernstein, HUB International
This course provides an in-depth analysis of mediation and the mediation process for claims professionals, litigation managers, Risk Managers and defense counsel. This course will allow them to have a better understanding of the preparation, responsibilities, areas of concern and needs associated with mediation. Addressed are the following: reasons for mediation; types of mediators; practical tips and strategies for success; communication techniques; and roadblocks to success.
Bad Faith Principles and the Impact of Customer Service
- Speakers:
Joe Cowan, Hand Arendall LLC
Megan Slominski, Crum & Forster
Claims departments are in effect a customer service function of the insurer. We will examine what bad faith is as well as the various damages available. We will examine the instances and circumstances which may give rise to allegations of bad faith. In conclusion, we will discuss how to avoid and minimize bad faith exposure, including the various defenses available.
SHARED COURSE - Navigating Relationships for Success
- Speakers:
Jeffrey Chen, EMC Insurance Companies
Deborah Saunders, Comcast NBCUniversal
The students will be presented with a claim scenario and will be assigned to roles in which they will ask questions of the claims examiner who will be required to respond, make recommendations and identify strategies for navigating these relationships keeping in mind the goal of claim resolution and career success.
SHARED COURSE - Presentation Skills for Claims Professionals
- Speakers:
Robert Baer, Arrowpoint Capital
Stanley Greenspan, Crum & Forster
This course will explore the basics of effective presentations: knowing what you want to create (think “Zen”), delivering value to the audience, focusing on authenticity (rather than form!), the search for a fresh approach and presentation tools (podiums, PowerPoint, Prezi, etc.)
Back to topSHARED COURSE - Principles of Management
- Speakers:
Mark Bernstein, HUB International
Felicia McDonnell, HUB International
This course is designed to be an overview of the major functions of management. Emphasis is on planning, organizing, controlling, directing and communicating. Upon completion, students should be able to work as contributing members of a team utilizing these functions of management.
Back to topSchool of Casualty Claims - Level 1 Learning Objectives
