Consumers pad claims to get more buck out of the bang.

Claims certification must pass the test of practical performance in the field.

The movement toward use of new adjusting technologies has to include seasoned vets.

Getting technology to do the heavy lifting saves time, employee risk and errors.

E-signature technology now delivers legally binding, archived signatures that are visually and functionally equivalent to wet-ink signatures on paper.

It is important to recognize what PTSD is and what effective treatments exist for the complicated condition.

Overdoses of acetaminophen must be guarded against in workers’ comp cases.

Case management should be more like a huddle than a scrum down.

While insurers' IT budgets are lean overall, claims departments may be a cut above.

You wouldn't drive a high-performance car by looking in the rear view, would you?

Unified communications integrates phone, fax, e-mail, texts, Web—all the ways you trade info internally and externally.