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“Are millennials filling the talent gap in claims?”

Dan Berman, Wood Smith Henning & Berman LLP, and three others answer this month's question.

February 28, 2017 Photo

“Slowly at the moment. But as more companies implement strategies for attracting and securing millennials while also embarking on bold advancements in their own use of technology and creation of cutting-edge insurance products, I see the tide turning with a rise in millennials filling the void in the claims profession.”

- Dan Berman, Chairman, Wood Smith Henning & Berman LLP. CLM Member since 2009.

“Because the millennial employee has only been a focus for a relatively short while, they haven’t filled the gap. We must continue to mine their potential, giving them the skills and experience necessary to achieve and lead in our organizations.”

- Krista Glenn, Chief Claims Officer, IAT Insurance Group. CLM Fellow since 2009.

“Millennials are filling the talent gap. Technology has been helpful, but our business is changing rapidly and the potential for a significant talent gap is real. Continued innovation and training are essential to keeping an appropriate supply of talent available.”

- Joseph Garin, Partner, Lipson, Neilson, Cole, Seltzer & Garin P.C. CLM Member since 2010.

“The industry has begun to recognize the need to more aggressively recruit millennials, who generally want career development opportunities and the ability to help people. That is precisely what a career in claims provides.” 

- Nicholas Conca, Chief Claims Officer, Markel Corporation. CLM Fellow since 2013.


Percent of millennials who expect to work regular office hours.    

Source: PwC

83.1 Million

Size of the millennial generation (those born between 1982 and 2000), which makes them the largest generation currently.

Source: U.S. Census Bureau


Percent of millennials who expect to leave their current employer by 2020. 

Source: Deloitte


The second annual “Insurance Careers Month” kicked off on Feb. 1, 2017. It touts the industry as stable, rewarding, and limitless. 

Source: Insurance Careers Month


Percent of millennials who say opportunities for career progression make an employer attractive.  

Source: PwC

About The Authors
Bevrlee J. Lips

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.  blips@claimsadvisor.com

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