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Between the Lines: January 2013

Lisa Fentress, director of specialty claims at Marriott International, Inc., is one of four CLM members who answered the question, "What was your biggest lesson learned in 2012?”

January 23, 2013 Photo

“What was your biggest lesson learned in 2012?”


“We continue to see expansion in the use of social media to foster communication between the insurance carriers and defense bar. Nevertheless, I have learned that even with all of the media sites available, face-to-face communication between counsel and the adjuster is more important than ever.”

1. Larry Beemer, National Claim Director, Fireman’s Fund Insurance Company. CLM Member since 2007.

“The biggest lesson I learned in 2012 was that taking the time and making the effort to force myself out of my comfort zone both professionally and personally paid huge dividends. Continuing to grow is one of the keys to success and happiness.”

2. Lisa Fentress, Esq., Director of Specialty Claims, Marriott International, Inc. CLM Member since 2010.

“When the unexpected is the norm, having the right team in place is critical. This year reaffirmed for law firms and insurers that long-term relationships based on collaboration and respect are key for weathering uncertainty—and growing stronger together through it.”

3. Richard J. Cohen, Managing Partner, Goldberg Segalla. CLM Member since 2007.

“Most important to me is to not be overly reflective but, instead, to focus on the future. Be sure to do what you like to do and enjoy it, do more of it, and keep busy. If you aren’t happy or appreciated, make a change!”

4. Anne L. Blume, Attorney, Meckler Bulger Tilson Marick & Pearson. CLM Member since 2008.



Rank held by the resolution, “Lose weight,” in 2012.
Source: University of Scranton, Journal of Clinical Psychology



Percentage of those who made New Year’s goals and saw significant, long-term change. Half saw no change.

Source: Barna Group Omni Poll



Percentage of senior executives who say their organization would be more productive with face-to-face communication.

Source: CIO/NFI Research



Percentage of perceived work-life balance improvement for business people world-wide in 2012.

Source: Regus



Estimated insured catastrophe losses in 2012, third highest in history.

Source: I.I.I..

About The Authors
Bevrlee J. Lips

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.  blips@claimsadvisor.com

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CLM’s Property Committee provides education relevant topics, practical skills, and innovative strategies for handling property claims and litigation related to coverage and insurance claims for CLM’s members and fellows.

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