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About The Authors
Multiple Contributors
Heather Gutkes

Heather Gutkes, CLMP, is litigation management business analytics manager at American Family Insurance Claims Services.heather.gutkes@afics.com

Sanaz Alempour

Sanaz Alempour is an attorney and partner at Cole, Scott & Kissane.  sanaz.alempour@csklegal.com

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CLM’s Extra-Contractual Committee marshals cutting-edge knowledge, expertise, and resources to offer a strong platform of programs for resolution executives, managers, and front-line professionals. The committee helps develop educational and collaborative programs that promote proactive management of extra-contractual issues in multiline insurance settings.

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