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Getting to Know: CLM CEO Ronna Ruppelt

Get to know this dynamic general counsel and claims executive and how she will utilize her more than 30 years of experience in the industry to make CLM more relevant than ever

August 04, 2021 Photo

Background Basics

While in law school, Ruppelt worked as a law clerk with a firm that did insurance defense and also adjusted claims for self-insured trucking companies. She stayed with the firm after graduation, doing trucking and general liability defense work before moving in-house at Progressive. Stints at AIG and National General followed, where she focused on litigation management and casualty claims. Five years ago, she joined Good2Go Auto Insurance as general counsel and soon after also began running its claims and policy operations department.

“I’m not too self-important that I can’t roll up my sleeves and dig in from a tactical standpoint, but I’m looking forward to getting back to a strategic role at CLM.”

Ruppelt, discussing how she will approach her new position. 

Industry Challenges

Ruppelt says technology is the number one challenge facing the industry, due to how fast it’s changing and evolving. She says understanding and identifying the tools that will help meet customers’ needs is just the tip of iceberg; sorting through all of the vendors that offer the best fit can be just as daunting. She also cites cybersecurity, climate change, and changing customer expectations as top industry challenges. 

“I have a local and national network that I’m not sure I would have had without the opportunities CLM has provided.” 

Ruppelt, speaking on her own experiences being involved with CLM that include being a faculty member for Claims College and past Georgia State Chair.

“Passionate, strategic, and innovative.”

Ruppelt, on what three words she would use to define her professionally.

Reshaping the Future

Ruppelt plans to listen and learn first to help formulate the finer points of her plan for leading the CLM, but her goal is to continue the collaborative, member-led educational approach CLM is known for while also developing a knowledge-based approach to help the membership learn about and understand the challenges that are coming down the pike.

“I’m the chairwoman of the board for the Georgia Symphony Orchestra, a community-based orchestra, youth orchestra, and school that has been around for 71 years.”

Ruppelt, explaining how she spends her free time out of the office now that she and her husband are empty nesters.

About The Authors
Eric Gilkey

Eric Gilkey is vice president of content at the CLM, and serves as executive editor of CLM magazine, the flagship publication of the CLM.  eric.gilkey@theclm.org

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