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In managing the communications devices you use daily, do you feel you’re more or less productive than 10 years ago?

Kubicki Draper's Brad McCormick is one of four CLM members who answered this month's question.

October 30, 2014 Photo

“I definitely feel more productive today. Technology allows me to communicate and connect with my valued clients, staff, and peers in a multitude of ways. Whether it’s a case, a client report, or a message via social media, the key is to proactively manage the devices and not the other way around!”

1. Brad McCormick, Shareholder, Kubicki Draper. CLM Member since 2009.

“More! On my old phone, I could call or text. Today, my phone and tablet are the real-time virtual office that keeps my schedules on one calendar; connects me via phone, email, text, FaceTime, and social media; and informs me via news and alerts. Travel is easy to manage, and the best is yet to come!” 

2. Denise Garth, Partner and Chief Digital Officer, Strategy Meets Action. CLM Fellow since 2013.

“We can be reached anytime, anywhere, and we have nearly complete access to our office resources. The productivity benefits are obvious; the disadvantages sometimes are overlooked. Distraction is a serious problem. Quality professional advice benefits from time for reflection, creativity, and thoughtful analysis.”

3. Alan Parker, Counsel and Vice President, Claims, Special Claims Services Inc. CLM Fellow since 2010.

“I’m definitely more productive. Smart technology continues to enhance the virtual workspace. Today, there are more applications for using more tools that are faster, smaller, and friendlier to gain access to all the data I need whenever and wherever I am.”

4. Peter J. Uzzi, Vice President Claims, ACE Commercial Risk Services. CLM Fellow since 2011.


Percent who say using multifunction personal devices for work improves their productivity.
Source: Accenture


Percent of businesses that say cloud access across multiple devices increases collaboration.

Source: IBM


Percent of people who check their phones for messages, alerts, and calls—even when it doesn’t ring.

Source: Pew Research

$10 Million

The yearly cost of distractions caused by social media, email, and poorly designed office technology for large businesses.

Source: Harmon.ie


Number of points that a person’s IQ drops when juggling messages and work, more than double the drop after smoking marijuana.

Source: TNS Research/Hewlett Packard

About The Authors
Bevrlee J. Lips

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.  blips@claimsadvisor.com

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