‘Beat Cop’ Adjusters Can’t Treat All Claimants Like Criminals

Just as a police officer’s attitude towards the public could be tainted by the number of criminals he has to deal with over his career, so too could an insurance adjuster fall into the trap of routinely treating claimants as scam artists looking to rip off their company.

photo
About The Authors
Sam Friedman

Sam Friedman is insurance research leader with Deloitte’s Center for Financial Services in New York. He has been a Fellow with CLM since 2011, and can be reached at samfriedman@deloitte.com. 

Sponsored Content
photo
Daily Claims News
  Powered by Claims Pages
photo
Community Events
  Claims Management
No community events