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Looking to the Future With Ronna Ruppelt

Let’s turn our gaze to the future by chatting with CLM’s CEO to see what the non-profit has planned for members and fellows this year and beyond

August 10, 2022 Photo

Focus on Women

One of the initiatives Ruppelt is most excited about is the Women’s Forum event that is taking place during CLM’s November Focus event in Washington, D.C. later this year. As someone who is proud to have helped pave the way for women, Ruppelt knows the job is far from done. She says this event will provide pointers on how to achieve your goals and how to support the women you work with every day. And, yes, men are invited, too. 

“The biggest challenge with claims tech will be the meshing of the human aspects of claims handling with technology to provide a smooth customer experience.”

Ruppelt, highlighting the challenges and opportunities carriers face in innovating their back-end systems. 

Backyard Beginnings

Since 2020, Ruppelt says an increasing number of people are not able to hop on an airplane to attend an event, so she plans to bring opportunities for education and networking directly to them. Under the working name, “CLM In Your Backyard,” these one-day conferences will offer deeper-dive learning and networking as well as CE/CLE in locations that are friendly to driving in and out on the same day. 

“Talent shortages, social inflation, and climate change.”

Ruppelt, ranking her top three exposure concerns for insurers. 

Gazing to the Future

What does Ruppelt think the business of insurance claims will look like by 2030? She says she expects recent increased M&A activity to continue unchanged, and she believes automation will continue to escalate, the latter of which will create challenges in training and culture formation for carriers that have teams working from home.  

“Insurance underscores our economy and our daily lives. Because of this, there will always be jobs.”

Ruppelt, describing one of the ways in which she “sells” a career in insurance to young professionals.

About The Authors
Eric Gilkey

Eric Gilkey is vice president of content at the CLM, and serves as executive editor of CLM magazine, the flagship publication of the CLM.  eric.gilkey@theclm.org

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