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What do you see as the key to professional development?

QBE's Lee Wright is one of four CLM members who answered this month's question.

March 31, 2015 Photo

“Nothing can replace that basic competitive desire to be the best. Curiosity, mental capacity, a strong work ethic, and, of course, access to good educational opportunities must be present, but competitive drive is what provides the needed focus.”

Lee Wright, AVP, Sr. Claims Manager, QBE North America. CLM Fellow since 2009.

“The key is setting goals and determining how you are going to attain those goals. Never be complacent and satisfied; always strive to be better than you are today. There are always opportunities, so stay active in your industry and attend conferences that offer both educational opportunities and networking.”

2. Mary Anne Medina, Vice President, Vale Training Solutions. CLM Fellow since 2010.

“I think the key is to align yourself with organizations that reflect your professional values. My firm has often partnered with CLM, especially with its annual conference, because I believe that CLM ‘gets it.’ 

For me, that is a critical dividing line.”

3. Christopher Fusco, Managing Partner, Callahan & Fusco LLC. CLM Member since 2010.

“The key is setting reasonable goals and constantly moving toward achieving them with the understanding that it is a process, not a destination, and includes education, networking, and client service. Consistently check the path toward your goals, and if you’re off of it, immediately readjust.”

 4. Patrick M. Kelly, Partner, Wilson Elser Moskowitz Edelman & Dicker LLP. CLM Member since 2010.


Percent that happiness makes people more productive at work.  

Source: University of Warwick

5 Million

The number of people taking courses through Udemy, a massive open online course (MOOC) provider. 

Source: Udemy


Percent of companies that cite capability gaps as one of their top five challenges.

Source: Bersin by Deloitte


Years it takes to make a seasoned professional fully productive.

Source: Bersin by Deloitte


Number of interactive roundtable sessions available at the 2015 CLM Annual Conference.

Source: CLM

About The Authors
Bevrlee J. Lips

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.  blips@claimsadvisor.com

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