What Technology Solutions Are Effective When Handling Catastrophes?

We asked CLM Members and Fellows: Given the concerning rise in catastrophic events, what technology solutions have been most effective in helping the industry better predict, evaluate, and/or respond to catastrophes, and how do you use them?

“Technology is an important piece of a law firm’s response to catastrophic events that lead to numerous claims, including multi-party and multi-state complex litigation. Having efficient case management systems, including AI capabilities, enables a firm to manage the resources necessary to evaluate and respond to a catastrophe.”

Cayce Lynch, Administrative Partner, Tyson & Mendes LLP. CLM Member since 2015.

“The best technological advance I see is the introduction of drones into the investigation process. They can be sent into damage zones and give an idea on the extent of expected damages. Also, technology in the area of weather and forecasting gives us a better picture of the potential path and strength of the storms. Some companies have integrated this information into their forecasting data to arrive at loss potential to properly prepare for the CAT.”

Pat Milone, Vice President/Property Claims Manager, Claims Administration Corporation. CLM Fellow since 2011.

“A simple, but thorough, background check on both the property and parties involved can provide a wealth of information needed to evaluate a claim in litigation. Knowing who owns or holds a lien on the property, their prior involvement in other lawsuits, and the assessed value of the property makes a difference in claim resolution strategy moving forward.”

Alexa Stephenson, Attorney, Kahana Feld, LLP. CLM Member since 2020.

“First I like to have a service provide me with updated exposure maps as flood maps lack the necessary granularity and current assessment. C-suites are now putting climate exposures into the consideration along with workforce, supply chain, and operating costs. Then focus on regular building maintenance from removing trees that could fall damaging the property, regular checks of the roofs, and an assortment of water mitigation strategies.”

Jeff Marshall, Independent Risk & Claims Manager. CLM Fellow since 2017.

18

Number of separate weather and climate disasters costing at least $1 billion experienced in the U.S. in 2022.

Source: NOAA National Centers for Environmental Information 

$165.1 billion

Amount of total damages from the 2022 weather and climate disasters.

Source: NOAA National Centers for Environmental Information