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When things are fairly quiet, how do you stay prepared?

Westfield Insurance's Robert Bowers is one of four CLM members who answered this month's question.

June 28, 2016 Photo

“It’s rarely quiet in claims, which makes this an exciting field! However, given the pace of change in our industry, creating time to recognize, develop, and advance your people, scan the environment for new ideas, and continuously improve is important.”

1. ROBERT BOWERS, National Claims Leader, Westfield Insurance. CLM Fellow since 2014.

“Every claims manager needs a quiet season in claims. I use slower times to plan education for my staff and think about strategy. It’s not a matter of ‘if’ you’ll be busy again, it’s ‘when,’ and a good claims manager never forgets that!”

2. MICHAEL ZIMMERMAN, Vice President, Claims, Goodville Mutual Casualty Company. CLM Fellow since 2011. 

“As a global company with the widest reach in the industry, when there is a lull, we are diligently working to increase our agility and automation while implementing training updates, verifying certifications/licensing, and conducting drills for all size events around the world.” 

3. HARSHA V. AGADI, Interim President and CEO, Crawford & Company.

“During downtimes, we continue to evaluate and implement new technologies, continue training our expandable CAT team, and focus training on service, efficiency, and damage accuracy. We also assist our personal lines and commercial lines business partners with inspections.”

4. KEN KOZEK, Vice President, Claims, Grange Insurance. CLM Fellow since 2012.


Percent 2015 global natural disaster losses were below the 15-year average.

Source: Aon Benfield

$2.1 Billion

Amount of insured losses from a series of winter storms that was the costliest natural catastrophe in 2015.

Source: Business Wire 


Number of paid losses for FEMA due to Superstorm Sandy in October 2012.

Source: FEMA


Percent of insurers that plan on building their staff in 2016.

Source: The Jacobson Group


Percent of executives that say technology change in the next three years will be unprecedented.

Source: Accenture


Percent that thunderstorms accounted for total insured losses in 2015. 

Source: I.I.I.

About The Authors
Bevrlee J. Lips

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.  blips@claimsadvisor.com

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