Christa Johnson
Team Lead - Cyber, Gallagher Bassett Services, Inc.
Christa Johnson credits her success at Gallagher Bassett to the strong support she receives from the company, the nature of the cyber department there, and her own intense motivation.
Joining the cyber department when it was only two years old and staffed by just a few adjusters, Johnson has witnessed firsthand the growing importance and demand for its services, and she has helped propel the department’s expansion. She emphasizes her work ethic by stating, “I work hard for things that I think are important, think are necessary, and think are going to help other people.”
With a knack for efficiency, Johnson implemented a system to allow for incoming claims across all programs to be allotted fairly across her team, and has implemented systems to balance claim loads across her teams.
Transitioning from family law to insurance, Johnson aimed to continue helping individuals by utilizing her skills to resolve their issues during critical times. She considers her greatest achievement to be the way she interacts with her team daily, finding fulfillment in her role as a manager. While she enjoys networking at conferences and professional events, she prioritizes her everyday connections with her team.
Beyond her work commitments, Johnson mentors junior colleagues and actively participates in community service, valuing her contributions to broader societal outcomes.
Johnson’s philosophy on success emphasizes the importance of not only doing the necessary work, but also understanding the underlying purpose behind it and recognizing that it extends beyond the individual.