Schedule/Sessions
Breakfast and Keynote - Guy Fraker, Chief Innovation Officer, Insurance Thought Leadership
We live in a time of unprecedented innovation. For many incumbent organizations the world has become a chaotic storm of disruption. Guy works with organizations to create clarity, to innovate for growth, to create stability for the future. Guy brings a unique perspective to his engagements having been on the leading edge of multiple transformations. By sharing actual experiences, Guy inspires clients and audiences to seize the opportunities brought by exponential technologies. As an entrepreneur he is dedicated to technological applications that save lives, empowers personal independence, and enables sustainability. As an innovation architect, Guy’s clients have generated capital growth in excess of $350,000,000.00 on an ROI basis, created new markets, enabled new sectors.
Guy has been featured in the NY Times, NBC, Silicon Valley blogs, Thinking Highways magazine, Forbes. an upcoming documentary,“Life on Wheels”. He has also appeared on Bloomberg Finance and National Underwriter webinars, and provides k eynotes in the U.S., Canada, India, Korea. Guy also guest lectures at Graduate Schools around the world. He has been engaged by U.S. Federal and State Legislators, Cabinet Level Foreign Leaders, Fortune 100 firms, international trade associations, startup entrepreneurs,Venture Capital firms, and game changing institutions such as The X-Prize Foundation. Finally, he is the author of “Awake”: to be released in 2018.
When not pushing technology frontiers, Guy and his wife Rebecca enjoy boating and fishing
Communication: What is Your Style
This course is designed to assist the claims professional in enhancing his/her communication skills to improve productivity, better serve the insured and to appropriately and effectively communicate with colleagues. The course will use the DiSC profile and model. Students are asked to complete an assessment which includes a series of questions that ultimately produces a detailed report about the student's communication style. The profile is electronically scored for those who take the test online although there is a paper test available with self-scoring.
Bad Faith Principles and the Impact of Customer Service
- Speakers:
Adrianne Baumgartner, Unknown
Megan Slominski, Crum & Forster
Jennifer Wojciechowski, Community Association Underwriters of America, Inc.
Claims departments are in effect a customer service function of the insurer. We will examine what bad faith is as well as the various damages available. We will examine the instances and circumstances which may give rise to allegations of bad faith. In conclusion, we will discuss how to avoid and minimize bad faith exposure, including the various defenses available.
SHARED COURSE - Navigating Relationships for Success
The students will be presented with a claim scenario and will be assigned to roles in which they will ask questions of the claims examiner who will be required to respond, make recommendations and identify strategies for navigating these relationships keeping in mind the goal of claim resolution and career success.
Back to topSHARED COURSE - Presentation Skills for Claims Professionals
This course will explore the basics of effective presentations: knowing what you want to create (think “Zen”), delivering value to the audience, focusing on authenticity (rather than form!), the search for a fresh approach and presentation tools (podiums, PowerPoint, Prezi, etc.)
Back to topSHARED COURSE - Principles of Management
This course is designed to be an overview of the major functions of management. Emphasis is on planning, organizing, controlling, directing and communicating. Upon completion, students should be able to work as contributing members of a team utilizing these functions of management.
Back to topSchool of Casualty Claims - Level 1 Learning Objectives
