Schedule/Sessions
Insurance Industry Primer - MANDATORY
Claims College presents a unique educational experience created by and for industry professionals. To set the stage for these intensive 3 days of learning, several senior level claims executives will present on 10 important insurance topics for 15 minutes each:
1. Insurance 101
2. Reserves
3. Types of P&C Companies
4. Risk Management
5. Key Ratios and How They Are Calculated
6. Reinsurance
7. Insurance Brokers
8. Determining Coverage
9. Stakeholders in Claims Process
10. Negotiating Settlement
Breakfast and Keynote - Guy Fraker, Chief Innovation Officer, Insurance Thought Leadership
Guy has been featured in the NY Times, NBC, Silicon Valley blogs, Thinking Highways magazine, Forbes. an upcoming documentary,“Life on Wheels”. He has also appeared on Bloomberg Finance and National Underwriter webinars, and provides k eynotes in the U.S., Canada, India, Korea. Guy also guest lectures at Graduate Schools around the world. He has been engaged by U.S. Federal and State Legislators, Cabinet Level Foreign Leaders, Fortune 100 firms, international trade associations, startup entrepreneurs,Venture Capital firms, and game changing institutions such as The X-Prize Foundation. Finally, he is the author of “Awake”: to be released in 2018.
When not pushing technology frontiers, Guy and his wife Rebecca enjoy boating and fishing
Evaluating Your Case for Early Mediation - PART 1
This course provides a framework for how to evaluate cases for early resolution through the mediation process. The course addresses topics including assessing the best time to mediate, identifying information that is essential before participating in a mediation, properly using all available resources at the earliest possible stage to obtain the essential information, including the insured in the process for both information gathering and possible participation in the mediation, involving defense counsel and setting expectations for her role in the process, engaging claimant’s counsel to assess the potential for a successful mediation and assessing the strengths and weaknesses of the case prior to mediation.
Pre-Mediation Considerations: Selecting the Mediator and "Designing" Your Mediation - PART 1
- Speakers:
Joseph Mak, RiverStone Resources LLC
Sasha S. Philip, Philip Mediation
Linda Pretzel Roberts, RiverStone Resources LLC
Are you a claims professional who is seeking a clearer understanding of how to set specific goals for mediation and effectively prepare for the mediation session, how to select a mediator and how to be actively involved in designing the mediation process? This course will give you the tools you need to assess your goals for mediation, evaluate different mediation styles and models, and ensure that you select a mediator who will assist you in working towards your goals using techniques that are appropriate to the case.
Pre-Mediation Considerations: Mediator Selection and “Designing” Your Mediation - PART 2
- Speakers:
Joseph Mak, RiverStone Resources LLC
Sasha S. Philip, Philip Mediation
Linda Pretzel Roberts, RiverStone Resources LLC
Are you a claims professional who is seeking a clearer understanding of how to set specific goals for mediation and effectively prepare for the mediation session, how to select a mediator and how to be actively involved in designing the mediation process? This course will give you the tools you need to assess your goals for mediation, evaluate different mediation styles and models, and ensure that you select a mediator who will assist you in working towards your goals using techniques that are appropriate to the case.
The Psychology of Negotiation
This presentation discusses the various cognitive biases that impact the ability of each of us to perceive and place value on things, separate emotions from logic and interact socially in a bargaining situation. Several theories of psychology are addressed, such as loss aversion, framing, in group/out group bias, escalation of commitment and anchoring. The presentation also discusses influence tactics, which are designed to increase the likelihood of one's opponent finding a proposal more appealing based on how it is framed. These tactics are explained in the context of common negotiation scenarios such as the opening offer, responding to the extreme demand, how to handle concessions, delivering good/bad news, bluffing and blocking techniques, as well as impasse-breaking techniques.
Back to topNegotiation Within Mediation and Impasse Breaking - PART 1
- Speakers:
Kelly Hopper Moore, Liberty Mutual
Michele Newman, Hamlin & Burton Liability Management, Inc.
Mark Vogel, MSSC, ACP, CMSP-F, Ringler
Mediations are an incredibly effective tool when parties have reached a negotiation impasse. A challenge at mediation is working the balance between drawing out the parties’ interests and thoughts for resolution while exerting sufficient influence to maintain a structured and progressive discussion for resolution.
Negotiations risk a communication break-down per excessive assertion of individual interests, stalling consensus (emotions, withdrawal, etc.). Mediation brings value by developing a transparent, constructive process while preserving the ability to keep people at the table via the use of an effective mediator and techniques.
Most cases that come to a mediation have reached an impasse. The parties have discovered they require help to come to an agreement. The mediator must bring to the table the creativity to break an impasse. Effective participants will also be open to an engage in impasse breaking techniques, including the use of a structured settlements.
Negotiation Within Mediation and Impasse Breaking - PART 2
- Speakers:
Kelly Hopper Moore, Liberty Mutual
Michele Newman, Hamlin & Burton Liability Management, Inc.
Mark Vogel, MSSC, ACP, CMSP-F, Ringler
Settlement and Post Mediation Considerations - PART 1
While financial issues dominate most mediation sessions, more often than not they are not the only issues demanding attention before a mediation is successfully completed. Additional issues often arise when memorializing, consummating or enforcing the agreement of the parties. If these issues are not properly handled, the hard work that brought the parties to the doorstep of settlement can be undone. This course will identify and explain the most frequently encountered non-financial issues in order to provide the claims professional with knowledge and confidence for the final stage of completing a successful mediation.
But what happens if the parties leave the mediation without an agreement in place? This course will also provide guidance on making the most of the mediation process even when it does not result in an immediate resolution. We will also address concerns related to reporting on the mediation to stakeholders and using each mediation experience to strengthen one’s skills to become a practiced and successful participant for future endeavors in mediation.
Settlement and Post Mediation Considerations - PART 2
While financial issues dominate most mediation sessions, more often than not they are not the only issues demanding attention before a mediation is successfully completed. Additional issues often arise when memorializing, consummating or enforcing the agreement of the parties. If these issues are not properly handled, the hard work that brought the parties to the doorstep of settlement can be undone. This course will identify and explain the most frequently encountered non-financial issues in order to provide the claims professional with knowledge and confidence for the final stage of completing a successful mediation.
But what happens if the parties leave the mediation without an agreement in place? This course will also provide guidance on making the most of the mediation process even when it does not result in an immediate resolution. We will also address concerns related to reporting on the mediation to stakeholders and using each mediation experience to strengthen one’s skills to become a practiced and successful participant for future endeavors in mediation.
Ethical Considerations for the Claims Professional in Mediation
The actions and decisions of a claims professional in mediation affect not only the insurer potentially funding a settlement, but the insured as well. The interests of the insurer and insured may diverge from time to time and potentially even conflict. In honing his or her mediation skills, a claims professional must consider the ethical considerations involved in participating in mediation. This presentation will explore and provide guidance on the unique ethical considerations for the insurance claims professional in mediation.
