Liability and coverage aspects related to the wreck of the Costa Concordia

Improving satellite and aerial technologies promise important benefits for the claims process.

One of the course offerings developed by the CLM Workers’ Compensation Committee is "Escaping the Pill Mill." This course addresses the options available to employers and carriers when faced with ever-escalating medical costs from providers who treat patients excessively, inappropriately, or both.

Is the black box really a Pandora’s box for insurers?

Assurant Specialty Property’s Senior Vice President of Claims speaks about the critical role that claims professionals play, his view of offshore call centers, and the value of specialization.

Just as a police officer’s attitude towards the public could be tainted by the number of criminals he has to deal with over his career, so too could an insurance adjuster fall into the trap of routinely treating claimants as scam artists looking to rip off their company.

Statements that defame another person or entity are nothing new. But claims arising from such statements in social media are much more common today. Here are some important elements to consider.

With the uptick in domestic air travel, airlines are facing ever-increasing lawsuits and being deemed liable for actions against passengers. The challenge in each occurrence is determining who is at fault.

We count among the CLM ranks a wide range of talent, including an admiralty law-focused attorney who previously helmed a 100-ton vessel.

How have your adjusters responded to the use of satellite/aerial imagery?

Gary Nesbit, director of risk at Advance Auto Parts and CLM fellow since 2011, shares his approach to risk management, the challenges he faces, external influences that affect his job, and more.

A look at claims events from around the nation.

One adjuster shares his thoughts and strategies on using aerial photography in the field.