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Between the Lines: August 2012

Ken Kozek, vice president of claims for Grange Insurance, is among those who answered the question "What technology has had the greatest impact on claims for your company?"

Inside Risk: Rob Behnke, Cracker Barrel Old Country Store

Rob Behnke, director of risk management for Cracker Barrel Old Country Store and CLM Fellow since 2010, sheds light on how he manages risks, why he prefers a hands-on approach, and his opinion on saying, “I’m sorry.”

Around the Nation: August 2012

News and updates from CLM state chairs, reps, and committees.

Hurricane Andrew: 20 Years Later

Aug. 23 marked 20 years since Hurricane Andrew wreaked havoc on Florida on its way to becoming the third-costliest hurricane in history. Read how the storm fundamentally changed the way that insurers prepare for and respond to natural catastrophes.

A Contents Complex

Economics, education, and ethics add to the difficulty of navigating the intricate world of contents claims. However, there are tools in the marketplace that help to lessen or alleviate the challenges.

Billed Versus Paid

Handling medical service cost issues from claims to court.

Avoiding and Defending Against Bad Faith

Concentrate on four key areas to reduce exposure.

Opening the Lines of Communication

The relationship between agents and insurers has not always been the most harmonious, but there is no doubt that the speed and effectiveness of claims processes often depends on how well these parties work together.

Nice Day for a Mow?

Lawn mowing injuries often involve personal injury, and liability can be hard to determine.

The NFL and Traumatic Brain Injuries

While the boys of Fall are being whipped back into shape by those relentless coaches in pursuit of a winning season, NFL players and their families have gained enormous media attention from allegations that traumatic brain injuries have been caused by playing football.

The Summer Reading List

CLM Fellows share what they have been reading as vacation season winds down.

Summer Reading List: CLM Editorial Picks

In our August issue, we asked CLM fellows what (and how) they were reading. But what about Claims Management's editorial staff? See their suggestions after the jump.

Transformers Focus on Tech but Shouldn’t Overlook the Human Element

While I doubt any TV producers will be knocking down an insurance company’s door to pitch a pilot based on claims system transformation, an insurer’s experience when changing how it responds to a loss often resembles what goes on in these reality programs, for better or worse.

From the C-Suite: Mike Bondura, Capitol Insurance

Capitol Insurance Companies’ Vice President of Property & Casualty Claims Mike Bondura talks about the importance of obtaining fresh perspectives to solve problems, and seeking out new challenges to avoid over-specialization.

A Guide to Olympic Quality Mediation Results

Effective use of mediation by claims and defense counsel at any stage depends on the ability to manipulate the manipulator. Click for the bronze, silver, and gold medal efforts for before, during, and after mediation.

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