Schedule/Sessions

Breakfast

Welcome

Advanced Commercial Property Coverage

• Speakers:

• George Marr, Berkshire Hathaway Group

• Patrick Milone, Claims Administration Corporation

This course will provide the participants, regardless of experience, with a working knowledge of some of the more complex and advanced coverage areas offered in the insurance market. It will provide a clear understanding of the risks associated with the policies along with some important adjustment insights.

Upon completion of this course the participants will have a general working knowledge of the following:

• The types of Time Element coverage available;
• An understanding of the concepts of Business Interruption coverage;
• The unique properties of a Boiler & Machinery (Equipment Breakdown) policy;
• The differences in Boiler & Machinery (Equipment Breakdown) v. Property policies and losses;
• An understanding of the Builder’s Risk exposures and related coverage.

Break

Dashboard Metrics

• Speakers:

• Sally Noma, Noma Law Firm

Dashboard metrics are key components to contemporary property claims management. The metrics used impact all levels of the claims organization and are applicable both in commercial and personal line property claims. Analytics impact the daily workload management of individual adjusters and are properly utilized to ensure accurate and timely management for insureds experiencing a claim. Proper utilization of claims metrics further ensures claims are handled in good faith.

Upon completion of the course, participants will be able to:

• Understand the numerous analytics tools available in property claims
• Understand the tools used to measure key performance claims metrics
• Explain the impact on service delivery, volume management & quality controls
• Properly document the key indicators used in claims management
• Recognize internal and external requirement of key indicators and how they impact first party good faith claims management,

Lunch

Vendor Management - Goals of Vendor Management

• Speakers:

• Terry Kunselman, PMA Companies

• Scott Mull, Central Mutual Insurance Company

The purpose of the Vendor Management course is to introduce students the wide array of vendor offerings currently available in the Property claims arena. Students will be shown how vetting of appropriate vendors occurs; the impact of technology advancements on vendor offerings; and the necessary tools to ensure avoidance of conflicts of interest. Additionally, students will learn the specific disciplines within the Property claims environment and the necessity of establishing clarity of roles. Finally, students will learn key tools to monitor outside vendor performance to ensure expected results for the carrier and the insured.  
 

Break

Catastrophe Response

• Speakers:

• Maria Elena Abate, Colodny Fass, P.A.

• Mariela Perez-Pennock, Assurant

All claims organizations need to be prepared for a wide variety of catastrophic events.  Geographic areas, type of products, aggregation of risk and organization size are a few of the issues that will dictate how you respond when an event occurs.  The purpose of this course is to walk through the evaluation, development and implementation of a claims catastrophe response plan.  When a Catastrophe does occur it is likely to be expensive and bring a high level of scrutiny upon the organization.  However, with proper planning an organization can turn a negative situation into a positive result that can help a company grow.
 

Break

Current Issues and Case Law Affecting the Property Claims Arena

• Speakers:

• Ashton Kirsch, Matthiesen, Wickert & Lehrer, S.C.

• Jerry Provencher, Provencher & Company

This Course will discuss broad handling strategies for complex situations, focusing on three current claims trends which involve contentious issues with  a high potential for   litigation. The experienced adjuster will recognize potential “land mines” in the claim adjustment path and develop a strategy to effectively investigate in full compliance of fair claim handling expectations. 

Break

Group Projects