Schedule/Sessions
Reverse Mentoring Workshop (optional)
Join us for this unique session where small groups of less tenured individuals will interact in a guided discussion with someone who has more professional experience. Plan to collectively share about topics ranging from technology adoption to leadership and beyond. We promise it will be both entertaining and enlightening for all participants.
Back to topInsurance Industry Primer - MANDATORY
- Speakers:
Jennifer Burkhart, Westfield Insurance
Jeffrey Chen, EMC Insurance Companies
Elizabeth Dollins, Swiss Re
Dwight Geddes, Metro Claims & Risk Mgmt
Melissa Hill, Sompo International Insurance
Fausto Martin, Fausto J Martin & Co., LLC
Alex Niederman, Amerisure Mutual Insurance Company
Mariela Perez-Pennock, Assurant
Caryn Siebert, Gallagher Bassett Services, Inc.
Claims College presents a unique educational experience created by and for industry professionals. To set the stage for these intensive three days of learning, several senior level claims executives will present on 10 important insurance topics for 15 minutes each:
1. Insurance 101
2. Types of P&C Companies
3. Key Ratios
4. Reinsurance
5. Reserves
6. Stakeholders in the Claim Process
7. Risk Management
8. Fraud
9. Determining Coverage
10. Negotiating Settlements
Investigating and Evaluating Professional Lines Claims
- Speakers:
Jennifer Assa-Kass, Nationwide Insurance Company
William Mitchell, Cruser, Mitchell, Novitz, Sanchez, Gaston & Zimet LLP
Professional lines insurance claims can be very complex. This class will focus on best practices in thoroughly investigating claims (using a variety of resources) and using that information to accurately evaluate a claim's ultimate cost. Participants will also explore the importance of various policy provisions in formulating an accurate coverage analysis. In addition, the reserving process will be explained in depth with a discussion of various reserving practices and philosophies.
Coordinating the Claims Process - From Reporting to Resolution
- Speakers:
Gary Leonard, Gallagher Bassett Services, Inc.
Stephen M. Murphy, Gordon Rees Scully Mansukhani
A number of stakeholders are involved in virtually every professional lines insurance claim. This segment will focus on how a claims professional can best coordinate the claims process among the various interested parties, including the insured, the insured's counsel, coverage counsel, other insurers, reinsurers and co-defendants' counsel. This course will also give claims professionals guidance and advice on how to successfully manage a claims desk, by specifically addressing the material difference between professional lines and other lines of business, including the management of a professional insured. Finally, this course will explore strategies for resolving a claim as early as possible in the claims process.
Back to topNegotiating Effectively
- Speakers:
Stephanie Neuenfeldt, EMC Insurance Companies
Frances O'Meara, Wood Smith Henning & Berman LLP
Jaynie Spies, Network Adjusters, Inc.
Study Groups
Working effectively with brokers is essential for effective claim handling in professional lines.
Back to topSchool of Professional Lines - Level 1 Learning Objectives
