Homesite Insurance’s SVP and Chief Claims Officer discusses her early adoption of analytics and why she loves the claims department as a career choice.
Westfield Insurance's Robert Bowers is one of four CLM members who answered this month's question.
Verizon's William McCullough thrives on managing risk for over 173,000 employees and making data work for him.
The industry cannot afford to limit its thoughts and ideas for future improvements.
Fracking-related earthquakes and what they mean for insurance policy exposure.
We use good faith practices every day, but are we thinking about the decision-making process itself?
Will an ethical code become a specification in the same way we look at engine specifications or safety equipment?
How to start, how to avoid roadblocks, and when to give up on claims against Uncle Sam.
You and your displaced policyholders may be missing out on better options.
Why you are not safe from the “Uberfication” of your industry.
How to use information found on the Internet without having it turn on you.
State news and updates from CLM chapters, reps, and committees.
NBC's "Powerless" claims professional brings positive insurance character to television viewers.
Best practices for defending against disability discrimination failure to accommodate claims.
Gallagher Bassett’s Executive Vice President, Operations, sheds light on some of the industry’s top challenges.