Schedule/Sessions
Insurance Industry Primer - MANDATORY
Claims College presents a unique educational experience created by and for industry professionals. To set the stage for these intensive 3 days of learning, several senior level claims executives will present on 10 important insurance topics for 15 minutes each:
1. Insurance 101
2. Reserves
3. Types of P&C Companies
4. Risk Management
5. Key Ratios and How They Are Calculated
6. Reinsurance
7. Insurance Brokers
8. Determining Coverage
9. Stakeholders in Claims Process
10. Negotiating Settlement
Breakfast and Keynote - Guy Fraker, Chief Innovation Officer, Insurance Thought Leadership
Guy has been featured in the NY Times, NBC, Silicon Valley blogs, Thinking Highways magazine, Forbes. an upcoming documentary “Life on Wheels”. He has also appeared on Bloomberg Finance and National Underwriter webinars, and provides keynotes in the U.S., Canada, India, Korea. Guy also guest lectures at Graduate Schools around the world. He has been engaged by U.S. Federal and State Legislators, Cabinet Level Foreign Leaders, Fortune 100 firms, international trade associations, startup entrepreneurs, Venture Capital firms, and game changing institutions such as The X-Prize Foundation. Finally, he is the author of “Awake”: to be released in 2018.
When not pushing technology frontiers, Guy and his wife Rebecca enjoy boating and fishing.
Leadership Style: Identifying and Understanding Different Leadership Styles
The course should identify and present pertinent leadership styles and the characteristics of those styles. The course will briefly discuss theories of leadership, allowing participants to understand their foundational characteristics as leaders. Each participant should understand the qualities and skills of leadership. The course should also review how understanding your style and selective use of other styles helps to be a more effective leader. Differences between leadership and management will be examined.
Back to topHiring and Retaining Top Talent
Course will identify key areas when interviewing and selecting talent (including management vs. individual contributors), including: coachability, attitude, and technical ability. Examine effective retention of top talent, including understanding people’s currency. A good leader must understand what motivates people: money, recognition, input, personal growth. Instructors will give examples of how to identify engagement/retention currency.
Back to topBuilding High Performance Claims Teams
Course will review specific ways to build high performing team. Critical elements include: diverse skill set of members, building team trust, rallying around goals, empowering team members by building accountability, and alignment to goals cascading downward from the top.
Back to topTalent Development: Coaching/Mentoring/Building Teams
Talent development is a critical part of leadership. Investing in your associates’ development and providing effective feedback can be done in a variety of ways, which will be examined. Exemplar development plans will be discussed. Discuss differences between developing high technical talent vs. management track, as well as how to investing in top talent.
Back to topConnecting Dots: Linking Adjusters' Performance to Company Performance and Brand
- Speakers:
Tim Diveley, Self Employed
Dan Ducommun, MC Consultants, Inc.
Kevin Hilyard, Nationwide Insurance Company
Course will review that a key leadership quality is the ability to connect actions and results of an employee to how it impacts the success at the enterprise level. Course will contain multiple real life examples regarding service, financial or customer service impact of a project, or other examples, both positive and negative, when team members did and did not understand how what they impacted company results. Create clear understanding of why what Claims associates do matters. Course will discuss brand management and how each associate is representative of the brand.
Back to topLeading Through Change and Adversity
Course will review challenges of leading during times of change and challenge. Challenges may be time, lack of resources, shrinkage of the business/downsizing, roadblocks, loss of a beloved leader, and politics. Course to address how powerful leaders overcome adversity and provide lift to followership.
Back to top360 Degree Leader
Course will explore that leadership is not in title or position but how you interact within your organization. This course will review corporate structure both formal and informal and how to be an effective leader in both. Course will also address how a good leader is a bridge between associates and or departments and act as a facilitator for the organization to achieve its goals.
Back to topLeadership: Effectively Influencing Others
Leadership is influence. Leaders should be able to take people where they may not want to go or believe they can go. Course will discuss how to build your influence and tie back to our first course which is Leadership Styles. Course will discuss several elements of influencing people and allow participants to identify which elements they possess and those they can work toward to become more influential. Include open discussion with real stories about how great leaders don’t react—they respond, and how inspiring responses influence and inspire those around them.
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