Claims representatives may feel, at times, that they are without guidance on how to improve one’s claims handling practices to the satisfaction of their claims manager. To find out the kinds of things that claims managers wish their adjusters would or would not do, we solicited a variety of insurance-related groups

Many adjusters and defense attorneys know firsthand how problems are magnified in the claims process and in litigation because of hostile competition and disrespectful communication. What can Gandhi teach us?

Whether it is the variety of work, the travel, or the feeling of helping someone in genuine need, CAT adjusters love their jobs, and it shows.

News and updates from CLM state chairs and committees.

Vic Marmo, Marriott's Senior Director of Global Claims, joins other CLM members and fellows in answering the question, "How do you build trust?"

When a claim is in litigation, defense counsel often becomes the face of the company handling the claim. What does defense counsel need to consider in order to be an effective representative of the company?

Sharpen your game and avoid the pitfalls.

Five claims professionals share what makes their jobs so tough—and so rewarding.

The kids are out of school, vacations are beginning, and backyard barbeques are burning. It’s official: summertime is here. Sadly, along with summertime comes an increase in drowning deaths. Who is liable when drowning occurs in a pool?

Jan Berger, vice president-risk management for Live Nation, discusses how he manages risk for such a diverse company, one that put on 22,000 worldwide events last year alone.

The global insurance industry is growing, and, as last year showed, catastrophes don’t just happen in the U.S. If we are entering a period of more numerous and severe catastrophes, it is essential that we be more prepared than ever.

Xactware, Simsol, and Symbility focus on features and portability.

If a raccoon infestation occurs, two protocols are recommended based on the absence (Protocol A) or presence (Protocol B) of B. procyonis eggs, a parasite commonly found in raccoon droppings.

Aspen U.S. Insurance’s Chief Claims Officer Jeff Bossart speaks about his management style, the importance of industry training and inter-disciplinary collaboration, and how to attract talent.

Managing claims after a catastrophe is a lot like parachuting into a war zone. To achieve success, insurers need an army of people who are very well trained, supremely organized, meticulously disciplined, and thoroughly committed to the mission.