Breakfast

Claim Industry Leaders — Premier Panel

• Speakers:

• Nicholas Conca, Berkshire Hathaway Guard Insurance

• Scott Hudson, Self Employed

• Dave North, Sedgwick

• Andrew Robinson, Skyward Specialty Insurance

• Rick Taketa, Sedgwick

Our panel of CEOs of TPAs and Chief Claim Officers will share their perspective on the trends, challenges, and opportunities present in the industry today. The panel will look to the future of the industry and what companies and professionals must do to remain competitive and successful. This panel will provide a tremendous perspective from which to start the conference's first full day of interactive sessions.

Break

SESSION 1 - Assumption of Risk at Sporting Venues and Events

• Speakers:

• Lance Albright, QBE Insurance

• Joseph Busher, Jackson O'Keefe, LLP

• Johan Obregon, Kerley Walsh Matera & Cinquemani PC

• Laura Zehner, Zehner Trial Consulting

Hundreds of thousands of people in the U.S. attend sporting events each year. Typically, a spectator does not expect to be injured while attending. However, if a fan is injured, it's often argued that the fan assumed the risk of injury. In Major League Baseball for example, with more and more major league teams updating their stadiums, the fans are getting closer to the game. The new proximity of the fans to the diamond has resulted in serious injuries. Each year, approximately 1,750 spectators are hurt by baseballs at Major League Baseball games. Major League teams and their insurers often avoid any liability for their fans' injuries and expenses due to the Baseball Rule, which provides that stadium owners and operators, and their insurers, are not responsible for injuries sustained by batted balls or bats, so long as netted or screened seats are in place for a reasonable number of spectators. To further this rule, every MLB team has language on the back of their tickets regarding assumption of risk. This session will explore the assumption of risk arguments and the benefit to insurers, corporate counsel, and risk managers, as well as how a jury views the defense.

Takeaways:
1. Individuals assume the risk of injury arising from the event itself when attending sporting events.
2. Professional sports teams and venues are generally free from liability with respect to injuries to fans due to the nature of the sport.
3. Only a deviation in a relevant respect from an established custom will it be proper for an inherent risk case to go to a jury.

SESSION 1 - Death with Dignity — An Analysis of the Future Impact on Litigation

• Speakers:

• Constance Endelicato, Wood Smith Henning & Berman LLP

• David Prisco, CARE RRG, Inc.

• Christopher Smith, Self Employed

Since Brittany Maynard became the voice for the right to die with dignity, 25 states have heard her plea and are considering legislation. Once she was diagnosed with a terminal brain tumor, the 29-year-old California resident relocated to Oregon, the first state to enact Death With Dignity legislation. Such legislation affords a person with less than six months to live, the right to ingest a lethal medication. Thereafter, California enacted similar legislation, which went into effect in late 2016. This session will focus on issues in risk management and litigation including, liability for mismanagement, providers' rights to opt out, Medicare and private insurance considerations, and ethical and moral issues involving conflict of interest.

Takeaways:
1. More education is needed for alternatives including hospice, palliative care, and Advanced Directives.
2. Death with dignity is not considered suicide rather physician assisted or otherwise.
3. Pending litigation against participating physicians is relatively non-existent.

SESSION 1 - Demystifying the Breach

• Speakers:

• Robert Parisi, Marsh

• Michael Phillips, Resilience

• James Prendergast, Unknown

Privacy and data breaches dominate the media. Unlike a traditional liability scenario, the insurance coverage comes into play long before a claim is asserted. Data breaches, privacy breaches, and business interruption loss from cyber events are complex and expensive. They also present new issues and challenges in how to resolve the claim or loss. Understanding and managing the moving parts of a data breach require some new tools and skills. This session will explore how to use old methods and develop new methods in handling the crisis.

Takeaways:
1. Every breach is different.
2. Don’t assume that it will just go away because nothing bad happened right away
3. Don’t forget about the regulators
 
Bonus takeaway: Hire a professional who is skilled in handling these events. Now is not the time to DIY. 
 

SESSION 1 - How High? Insurance and Medical Marijuana in 2017

• Speakers:

• Maribel Lopez, Pronto Insurance

• Consuela Wilkes, Arrowpoint Capital

• Scharome Wolfe, My Legal Wolfe

The session will focus on the impact of medical marijuana on insurance coverages and underwriting. The session begins by defining common terms of art used in the medical marijuana industry, and providing a brief history of criminal laws on controlled substances and the movement towards legalization. The discussion continues to include past legislation decriminalizing medical marijuana and expectations regarding 2017 and beyond. Details of the impact of legalized marijuana on various lines of insurance coverage and compares and contrasts insurance coverage for legalized marijuana with other highly regulated substances such as alcohol and tobacco will also be addressed. The session concludes with a discussion of ethical obligations and pitfalls attorneys and insurance professionals may face when advising their clients on this emerging industry, including a survey of how various state bars have handled this issue.

Takeaways:
1. The emerging trends in medical marijuana as they relate to the property and casualty insurance industry and the effects on first and third party coverages.
2. The disparity between federal regulations and individual state regulations.
3. Attorney’s ethical obligations concerning advising their clients. 
 

SESSION 1 - Law Enforcement Liability Legacy Issue and the Long View

• Speakers:

• Michael DeLonay, AXIS Specialty US Services, Inc.

• Wayne Melnick, Freeman Mathis & Gary, LLP

• Jaynie Spies, Network Adjusters, Inc.

Thought your exposure ended 20 years ago? How about that undiscovered DNA in a drawer? Risk management and liability reduction is challenging for current law enforcement claims. What about the future? Technological advances have made this subject even more complex for insurers and defense attorneys given ubiquitous cellphones with cameras and the advents of officers wearing body cameras. This panel will look at types of potential law enforcement claims including misplaced DNA, excessive force, unlawful search, and claims we have barely even begun to comprehend.

Takeaways:
1. There is always the possibility that a new claim might exist as a result of actions from long ago as some causes of action do not arise until a person’s name is cleared.
2. As with any other insurance claim, coverage for legacy issues is grounded in the policy language.
3. What claims lie ahead is speculation – but we can make an educated guess based on today’s technology.

SESSION 1 - Major Issues that Arise when Handling Minors’ Claims.

• Speakers:

• Tarush Anand, McGlinchey Stafford, PLLC

• Brian Farrell, Ringler

• Carolyn Finch, Self Employed

• William Lambros, AXA XL

• Michael McMyne, Norwiledest, LLC

This session explores some of the unique challenges and issues that can arise in the context of defending minor-plaintiff claims. The panel will engage in an interactive discussion with the participants. From the legal side, the discussion will include whether fault can be assigned to the parents or other adults; whether it is possible (and wise) to blame the minor; strategic decisions for depositions, experts, and trial; and handling conflicts between the parents and the minors. From the claims side, discussion points will include setting reserves for noneconomic damage claims by minors; challenges posed by the potentially very long statute of limitations; and whether there are any differences in claim resolution strategy when the plaintiff is a minor. Finally, from both the legal and claims perspectives, we will discuss the issues surrounding minor settlements, including the procedural requirements to obtain a valid and binding release, the need for an ad litem, and options to structure the settlement or fund in other creative ways.

Takeaways:
1. If a parent is at fault in causing the child’s injury, (a) decide whether it is strategically wise in your case to blame the parents and (b) analyze the applicability of the parental-immunity doctrine and its potential impact on the case evaluation.
2. Consider the long statute of limitations and the potential for claimed damages to worsen when setting reserves in a case involving injury to a minor where suit has not yet been brought.
3. When trying to settle with a minor, be aware of the court-approval requirements in your jurisdiction and consider creative settlement structures and other options to get the most out of your settlement dollars.

SESSION 1 - Preventing Water Restoration Contractors from Soaking the Insurer

• Speakers:

• Anthony DiPietra, Unknown

• Andy Smith, Encova Insurance

• Gene A. Weisberg, GladstoneWeisberg ALC

In homeowners and commercial water damage losses, insurers often are presented with large, and questionable, emergency remediation bills. Insurers and policyholders often are victims of these practices. Contractors' license laws typically require up front disclosures of information to the client, such as a cost estimate, with a written change order requirement if the price rises. Contractors use the emergency situation that water damage often involves to claim the up front estimate requirement does not apply, and then charge whatever they feel like charging. The overcharging often includes not only excessive and unnecessary work and pricing, but also rental of drying equipment that is brought to the site and not used. Insureds typically say the contractor told them they will accept whatever the insurance company pays, but if the insurer takes a hard line, the contractor may make a claim against or sue the insured, putting the insurer in the position of having to either pay or defend the insured outside the policy. This session will discuss applicable contractor license laws and requirements, and available tools to not only avoid paying unreasonable charges, but also to take the offensive against these practices.

Takeaways:
1.Sometimes it is the insured, as well as the insurer, who is defrauded. Working with the insured in those situations can benefit both.
2 When a contractor charges unreasonable amounts in emergency situations, the rush to overcharge often results in failing to follow the  contractor’s legal requirements. This may give the insurer and insured an effective vehicle to avoid the money grab. 3. An insurer’s early observation and, if necessary, action in an emergency services situation can deter overcharges before they get too far along.

SESSION 1 - Risky Business — Dealing with Difficult Professionals as Insureds/Clients

• Speakers:

• Dennis Galvin, Argo Group US

• Joseph Garin, Lipson Neilson P.C.

• Richard E. King, Melchiode Marks King LLC

• Traci McGuire, Ameritrust

• Joseph Mira, Mira Blanton, PLLC

Professional liability and commercial claims involve intelligent and sophisticated insured/clients. Nevertheless, some of the decisions these insured/clients make, or issues they wish to pursue before and during a claim, can be short-sighted and irrational. For example, consider the claim involving the solo lawyer who handles a high volume of personal injury cases with an army of paralegals yet only carries $500,000 in eroding limits and a $50,000 deductible. Or the claim of the doctor, lawyer, or architect who refuses to acknowledge any hint of malpractice until the day of trial and then insists the matter be settled for full limits regardless of the value of the claim. There's also the professional who does not want to pay his or her deductible. This session will present these and other claim scenarios and offer the perspective of claims professionals, brokers, and attorneys on how to guide these clients through the claim process to a quick and efficient resolution.

Takeaways:
1. Always keep in touch with your client and keep them informed (no matter how difficult)
2. If representing a design professional, even if not implicated in the claim, get involved early and figure out the facts.
3. Meet with the client early and in person and get the story from them.

SESSION 1 - Tear Down That Wall! Challenges Faced by Non-traditional Work Environments

• Speakers:

• Barret S. Albritton, Chartwell Law Offices

• Debra Houston, FirstFleet, Inc.

• Beth Koller, Cole, Scott & Kissane, P.A.

• Michelle Middendorf, Stanley Steemer International, Inc.

• Deborah Saunders, Comcast NBCUniversal

Much of the workforce does not go to a traditional office and work at a desk. Even for those who do, there can arise issues of bullying, romance, and interactions with nontraditional co-workers. This session will discuss the challenges faced in nontraditional work environments as well as interpersonal relationships within companies. How do companies guide employees who are going to be faced with the challenge of working with the public and how do they handle the implications of interpersonal relationships? If issues arise, what is the scope of arising out of and in the course and scope of employment for work related claims? This panel crosses over workers' compensation, employment and liability practice areas.

Takeaways:
1. Management of nontraditional employees focuses on communication.  Open communication with nontraditional employees can change the course of litigation after an incident.
2. After an incident, rapid response and ongoing follow-up are the keys to controlling the claim from beginning to end.
3. The lines between work and personal life can be blurry when an employee works outside of an office setting. Management must be mindful of these employees and create an environment that is inclusive. 
 

SESSION 1 - The Glass Ceiling — Does it Still Exist in the Workplace?

• Speakers:

• Lucy Ann Galioto, Sedgwick

• Amanda Gann, Good2Go Auto Insurance

• Angela Kopet, Copeland, Stair, Valz & Lovell, LLP

• Marcia Nigro, Sedgwick

• Hina Shah, Nationwide Insurance Company

This session will explore if the glass ceiling still exists, is self-imposed, or a natural by-product of women typically being the primary caregiver at home. During the discussion, Millennial, Generation Y and X, and Baby Boomer panelists will share experiences and consider the commonality and differences working for a company and a law firm. The roundtable and panelists will discuss if a problem still exists and what are potential resolutions or solutions moving forward.

Takeaways:
1. The last few decades have shown growth and involvement of women in the workplace.
2. While progress has been made, women are still underrepresented in positions of power and make less money than their counterparts.
3. There are a number of approaches that can be taken by businesses to break structural, cultural, and organizational barriers that limit women in the workplace, including equal pay, accommodating the unique needs of women, emphasizing what they can bring to an organization, and educating and supporting women in career development.

SESSION 1 - The Law of Bad Faith has Gone off Track

• Speakers:

• Larry Beemer, Suite 200 Solutions

• Burke Christensen, Eastern Kentucky University

• Ted Colquett, Colquett Law, LLC

• Beth Green, W.R. Berkley Corporation

Doing the same thing over and over is not going to achieve a different outcome. It’s time to change the way we do things, explore better options, step out of our comfort zones, and try doing things differently. This panel will dissect the current state of extra-contractual law and litigation by exploring its economic costs and financial impact on insurers and policyholders, examining fresh ideas and dynamic defenses to EC claims and litigation, and achieving collaborative organizational implementation of the same to maximize successful outcomes and results. 

SESSION 1 - The Sky is Falling or Is the Sky the Limit? Managing Potentially Catastrophic Exposures in DandO Claims

• Speakers:

• Jeanette Bourey, Markel Service, Incorporated

• Janet R. Davis, Cozen O’Connor

• Arthur Del Principe, Starr Adjustment Services, Inc.

• Ron Goldstein, Aon

With securities litigation filings at their highest levels since the securities laws revisions in 1995, the number of securities claims is on the rise. There are also different D&O exposures and trends including cyber security claims, merger objection litigation, derivative claims, coverage for investigative costs for individual insured persons and the entity, 220 demands, impact of the Yates Memo, and many more. Learn about the market response to these emerging issues and how insurers are approaching D&O claims to try to manage the potentially catastrophic exposures, which are exacerbated by ever-increasing defense and electronic discovery costs, frequent demands for multiple defense counsel, and creative theories to generate liability in excess of limits.

Takeaways:
1. Insureds and brokers are insisting on innovative coverages to protect their corporate boards and assets.
2.  Fewer regulations and agency subpoenas in the Trump administration could rapidly change the regulatory landscape.
3. The increased expectations on boards to be prepared for data breaches and new EU regulations may increase D&O claims activity in this area.
 

SESSION 1 - Thieves Among Us: Trends and Topics in Cargo Theft

• Speakers:

• Scott Cornell, Travelers

• Michael Diamond, Chartwell Law Offices

• Tamara Warn, Superior Risk Management

Our consumer driven world relies heavily on the international, inter-modal world of cargo to get us what we demand faster and cost-effectively from around the world.  Theft is a rampant problem that has a trickle down effect on the price we all pay for goods.  As cargo transport becomes more sophisticated, so do the methods and means of cargo theft.  This roundtable discusses current cargo theft trends and topics, and the insurers efforts to identify and hopefully stay one step ahead of the thieves.  

SESSION 1 - Think You've Completed Your Medical Puzzle?

• Speakers:

• Cathy Gicker, Self Employed

• Candace Padgett, Self Employed

• Matthew J. Smith, Coalition Against Insurance Fraud

Are you tired of building the same medical puzzle only to having it shelved? You have completed your medical file investigation on the tenth claim involving the same parties, identifying the same issues thinking there is no more to do. Join this open discussion regarding additional investigational techniques to help move your investigation into the public arena.

Takeaways:
1. Understanding how to handle each investigation independently of others and to be thorough in the review of claim documentation (medical bills and records).
2. Understanding the necessity of selecting counsel who are skillful and passionate, who understand the importance the counsel role has in educating the judge on the need for battling back against fraudulent claims, and who can effectively present the case in court.
3. Understand the need to obtain commitments from senior leadership in the organization to financially and organizationally supporting SIU complex case projects/litigation.

SESSION 1 - User's Guide to Data Breach Handling

• Speakers:

• Nicholas Barone, EisnerAmper LLP

• Elissa Doroff, Mosaic Insurance

• Cathleen Rebar, Rebar Kelly

• Brian Robb, CNA Insurance

This session will combine the legal, insurance, and technical forensic aspects of a real world data breach scenario for discussion with the attendees. The scenario is designed to cover the range of scenarios, events, and expected actions needed for the collection, identification and analysis of a data breach. It then highlights for discussion, the aspects of technical, regulatory, legal, and insurance-related issues that are triggered from this event and how a collective response should occur. This session will challenge all levels of participants.

Takeaways:
1. Breach response starts before the breach.
2. Ignorance is no excuse for failing to have proper security measures in place.
3. Ensuring proper insurance coverage should not be optional. 

SESSION 1 - Walk the Line - An Analysis of the Effects of "Country"-Wide Litigation Guidelines

• Speakers:

• Jennifer Assa-Kass, Nationwide Insurance Company

• Debbie Champion, Rynearson Suess Schnurbusch & Champion

• Paula Letterman, Unknown

• Mitzi McLean, DaVita Inc.

• Annissa Stanley, Metro Transit - Saint Louis

A diverse panel of claim professionals and defense counsel will discuss the chilling effect of litigation guidelines on outstanding representation. They will provide tips on how to identify situations where insurance companies may be losing money on defense because of the adherence to ill-fitting guidelines, and how to address and repair that problem. The panel will discuss why insurance companies return to certain attorneys who defend their insureds, and identify those characteristics that cause claims resolution professionals to recommend certain firms and attorneys to their colleagues. The session will include a discussion on how litigation guidelines should be an aid to ensure the best defense on a file while making costs manageable without losing sight of the bigger picture. The panel hopes to improve communication among all parties, align defense strategies, and help attendees achieve better outcomes on their litigated files.  

Takeaways:
1. One size doesn't fit all--You can modify your guideline requirements based on file type.
2. You can make that relationship with your attorney/claims profession a happy one again.
3. You will understand how to act as the interpreter between attorney language and claims language so that everyone understands the concerns of the other.

SESSION 1 - Who's to Blame for a Loose Cannon? Exposure in Third Party Claims Litigation for Actions of a Third Party

• Speakers:

• Brian Bornstein, Sompo International Insurance

• Anna Fron, Infinity Insurance Company

• John David Gray, Kemper Insurance Corporation

• Kelly Gray, Self Employed

• Thomas Treadwell, MOBIS

Increasing media coverage is giving significant attention to criminal acts and public violence. These, in turn, drive debate over the political-issue-de-jour. For employers, business owners, and the carriers that insure them, however, such acts raise a unique litigation challenge from injured parties looking for ways to place liability at the feet of the deepest pockets. Who is responsible to protect the public from the criminal actions of a third party? Generally, no private person owes that duty. But whether the act was foreseeable may give a basis to argue that an insured business or employer had a duty to protect others from it. The session will discuss the development of the law concerning liability for the criminal actions of a third party, with particular focus on an analysis of what is foreseeable? The group will then discuss fact scenarios from pop-culture entertainment to pose questions concerning foreseeability and alerting industry professionals to potential pitfalls relevant to coverage, underwriting, and litigation management.

Takeaways:
1. Remember the General Rule: The Defendant is generally not liable for the misconduct of another.
2. Is your insured at risk? Don’t ignore the exceptions: foreseeability, control, special relationships.
3. In deciding how to manage a claim, expect discovery to address whether it was “foreseeable” that the kind of conduct at issue could have been expected given the type of business the defendant is in. Recognize that “foreseeability” is almost always a “fact question” for a jury.

SESSION 1 - Why Small Fires Become Big Fires? Effective Strategies for Developing Fire Spread Recoveries

• Speakers:

• Karolina Collier, Berkshire Hathaway Specialty Insurance

• Richard Thomas Long, Exponent

• Amy O'Rorke, Sedgwick

• Dean Rauchwerger, Butler Weihmuller Katz Craig LLP

• Ryan Vesta, Crawford Global Technical Services

Fire spread liabilities arise out of catastrophic fires, where increased fire damages and risks are avoidable. This session focuses on often-overlooked significant recovery opportunities for fire spread losses as well as insights on defending fire spread property damage and bodily injury claims. Using interactive, real-world case studies, the session will highlight fire spread basics, forensic methodologies, and practical strategies for developing fire spread subrogation recoveries and the critical liability proof for recurring fire spread scenarios. Theories and optimum methods for prosecuting and defending fire spread claims for failures that allow small fires to grow large will also be discussed. The presentation will address fire stops, separations and resistive construction; defective or improperly maintained fire protection equipment and systems; flammable contents or construction materials; impairments, “change of use” issues, fire spread from adjoining properties; fire safety management, and building and fire codes as “swords and shields.”

Takeaways:
1. Fire spread liability is separate and distinct from fire cause.
2. Fire spread liability arises when a fire would have been limited in scope but for the failures of the active and passive fire protection systems (e.g. detection/alarms, supression and containment).
3. Developing fire spread recovery claims requires effective, efficient and strategic action.

SESSION 1 - Wrap It Up! Who Participates and When?

• Speakers:

• Christopher Carucci, Gallagher Bassett Services, Inc.

• Julia Manganaro, Navigators, A Brand of The Hartford

• Richard Morton, Unknown

• Fred Perez, McLarens

• Lee Wright, Tokio Marine HCC

This session will include an in-depth discussion of the real-life challenges of determining the primary layer of coverage in various circumstances, such as when a CCIP is in play and an owner also has a primary layer of coverage, the participation of excess carriers, when triggered, and how to gain their participation, from inception or otherwise. It will also address the issue of conflicts, including joint defense agreements, and collection of deductibles. The final issue is risk transfer, and who can it realistically be assigned to, design professionals, manufacturers, or others left behind?

Takeaways:
1. When initiating a coverage and claim evaluation for a WRAP case keep in mind initial considerations such as obtaining the WRAP manual and enrollee list.
2. When dealing with cases involving WRAP policies, risk transfer options are largely non-existent such that methods used to evaluate exposure must be altered accordingly.
3. Exclusions that are typically standard on CGL policies, such as “Your Work,” are often amended on WRAP policies. Look for coverage alterations  either by separate endorsement or within the language of the policy’s WRAP endorsement.
4. All policy terms and endorsements must be closely reviewed.
 

Break

SESSION 2 - Civil Unrest and the Role of the Municipality in Defending Claims

• Speakers:

• Maria Elena Abate, Colodny Fass, P.A.

• Chevon Brooks, Brooks & Berne PLLC

• Dwight Geddes, Metro Claims & Risk Mgmt

Municipalities such as counties, cities, and incorporated villages are often involved in a multitude of claims and litigation. Claims generally arise from accidents involving city-owned and operated vehicles, accidents on city-owned properties and facilities, lead poisoning in children, police excessive force, false arrest, and malicious prosecution. Additionally, there are employment claims, including sexual harassment, discrimination, and retaliation claims. In high profile situations such as after the Ferguson riots and the Sandra Bland case in Texas there have been millions of dollars paid out and recommendations made on procedural changes. In the many claims that don't make headlines, millions are paid annually to resolve thousands of litigated and pre-litigated matters. This session will examine how best to navigate the complexities of these types of claims while trying to reach an equitable result.

Takeaways:
1. Civil unrest, whether arising from peaceful protests, or as a result of violent organized activity, is a real part of today’s world.
2. Different types of coverages apply in times of civil unrest including first-party property, business interruption and contingent business interruption, extra expense and order of civil.
3. TRIA (Terrorism Risk Insurance Program Reauthorization Act) and the addendums made in 2015 effectively limits insurers’ risk associated with terrorism losses.


 

SESSION 2 - Claims Defense Metrics Maturity — Five Key Disciplines for Creating Excellent Metrics

• Speakers:

• Anna Barrett, Cincinnati Insurance Company

• Craig Hartsuyker, Farmers Insurance Exchange

• Vincent Venturella, Wolters Kluwer ELM Solutions

All insurers have large amounts of information about litigated claims, including their resulting cost and loss. That information is a huge opportunity to improve case management if captured carefully and strategically applied. Too often, however, that vast information is used to generate metrics that are based upon imperfect data and those metrics show results as opposed driving results. Creating and analyzing metrics needs to be a serious and disciplined process, or those metrics will drive less than optimal results. To generate difference-making metrics, there are certain foundational strategies and disciplines you need to internalize and apply in order to create effective metrics. This session deals with how to think about metrics, types of metrics to build, and what practices must be in place to make information accurate and actionable.

Takeaways:
1. Understanding the 5 key disciplines for successful metrics programs
2. The importance of Data Integrity and Data Segmentation
3. Five foundational report categories for successful insights

SESSION 2 - Cyber Claims and Coverage Update

• Speakers:

• Gabriel Bassett, Verizon

• Patrick Clabby, Chubb

• Anthony Valach, Bennett, Bricklin & Saltzburg

The frequency of cyber incidents is growing at a steady pace, with no end in sight. Forbes estimates that the market for cyber insurance will grow from $2.5B in 2015 to $7.5B by 2020. This growth will inevitably lead to more claims and litigation that can spiral out of control if not handled properly. As the data to quickly provide accurate quotes enters the market, insurers and insureds of certain sizes and sectors need to work together to minimize potential losses before and after the inevitable data breach. The panel will examine coverages available under cyber policies, the related court decisions, and how insurers can work with risk managers to minimize risk and exposure. The session will also address how a claim trends, the expenses an insurer can expect to incur to comply with coverage obligations and how they can be controlled.

Takeaways:
1. Quantity and quality of data is improving and becoming a more meaningful tool in the cyber underwriting field. Data is being used for streamlining pricing models as well as crafting risk management services for clients and customers.
2. Don’t assume that a release of data request does not have an HIPAA impact just because the requestor says it is not HIPAA-related data.
3. Post-Spokeo fallout is still unclear to predict potential privacy litigation exposure.

SESSION 2 - Deciding Whether to Jump into the Ring of Fire or Just Walk Away

• Speakers:

• Caryn Bellus, Kubicki Draper

• John Campo, Branson, Brinkop, Griffith & Campo, LLP

• Glenn Dienstag, Aon

• Rachel Ehrlich, Judicate-West

• Peter Webster, Carlton Fields

Trial and appellate judges, attorneys, and industry professionals will present this discussion regarding the factors that go into making the decision of whether to take a case through litigation and an appeal with a goal of developing precedent in various jurisdictions. The session will include a dialogue about the impact of the particular facts of a case, the need and ability to preserve legal and factual issues, and the view from the judiciary regarding new and novel issues. The panel will also present a practical discussion from the insurance industry's perspective of the business risks involved in deciding whether to attempt to obtain precedential decisions and the economic considerations of choosing whether or not to set a case up to seek review versus early resolution.

Takeaways:
1. Early involvement of appellate counsel can assist in evaluating a case early on for potentially significant legal issues, framing the litigation strategy and preserving key issues with an eye toward a potential appeal from a final or non-final order. Early case evaluation and early assistance of an appellate attorney may be particularly beneficial in situations where there may be trending or similar legal issues developing in several cases within a jurisdiction.
2. Although statistics generally indicate that appellate courts nationwide affirm more often than they reverse, experience, practice, and a review of published appellate decisions indicates that a party appealing an adverse decision has a greater chance of prevailing in an appeal involving purely or primarily legal issues, whereas discretionary or factual decisions of a trial court or jury are less likely to be reversed.
3. Always consider the impact any appellate decision may have on another claim, interpretation of key policy language, and the insured's business.

SESSION 2 - Dude Where’s My Driver? – Liability, insurance coverage, the impact on management liability policies and risk management, and regulatory concerns of the automated delivery vehicle.

• Speakers:

• Mitchell Ayes, Callahan & Fusco, LLC.

• Janelle Griffith, Lockton Companies, LLC

• Karen Mascioli, Donnelly, Petrycki and Sansone PC

• Teresa Milano, Woodruff Sawyer

The future of delivery transportation is upon us and it does not include a driver. Amazon proposes to use drones to deliver packages through its Prime Air program. Domino's Pizza wants to deliver your next pie with a drone. Fed Ex and UPS are working to bring your next day air package literally by air to your doorstep. Google has patented a driverless delivery truck and Uber wants to get you home with a driverless car. The advent of these self-driving modes of transportation raises a host of new questions. Who is responsible if there is an accident? How does the regulatory world of the FAA and the Federal Motor Carrier Safety Administration impact these new forms of transportation? How does the lack of a human driver affect the owner's insurance coverage? How do these cross over into management liability policies? What can risk managers do to avoid potential exposure on these policies? The panel will explore how current liability, regulatory, and insurance paradigms may be insufficient to fully address these emerging technologies and start a dialog on how the transportation and insurance industries can develop strategies to address the not so distant future of the driverless delivery vehicle.

Takeaways:
1. Inconsistent state regulations dealing with autonomous cars are creating a risk that the cost benefits, anticipated by both the insurer and insured, associated with autonomous cars may not be realized.
2. A risk management plan should be put into place by any company that is seriously thinking of using commercial drones in order to mitigate the risk.
3. With the rise of autonomous cars, liability will likely shift from the consumer to the car manufacturer in a personal injury accident.

SESSION 2 - Emerging Claims and Coverage Issues under Pollution and Environmental Liability Policies

• Speakers:

• Barry Gerstein, Aspen Insurance

• Claire Juliana, Aon

• Brian Margolies, Kaufman Borgeest & Ryan LLP

• Peter J. Mintzer, Selman Leichenger Edson Hsu Newman and Moore LLP

• Kathleen Olear, Sompo International Insurance

This session addresses key emerging claims and coverage issues arising under the current era of pollution and environmental liability insurance policies, including on-site and off-site BI, PD, and cleanup coverages (EIL/PLL), contractors pollution liability (CPL) policies, non-owned disposal sites (NODS) coverage as well as environmental consultants' E&O coverages. The session will discuss recent case law and emerging trends from a practical claim handling/problem-solving standpoint. Issues such as claims-made and reported issues; prior or known incidents; misrepresentation/non-disclosure/rescission issues; stacking of multiple years of coverage; and overlap/interaction with CGL and other potentially applicable coverages will be addressed.

1.Resolution of coverage issues arising under pollution policies is jurisdiction-specific and outcomes can vary greatly from state to state.
2.There is very little published case law, nationally, addressing these claims and coverage issues to guide counsel and claim professionals handling matters under these policies. 
3.Frank, timely and open communication between policyholders, insurers and other stakeholders is critical to effective claims handling under pollution policies.

 

SESSION 2 - Employee and Third Party Claims — Accommodations for Transgender Citizens

• Speakers:

• Claudia Costa, Gordon Rees Scully Mansukhani

• Chris Lavelle, USLI

• Laurie Mandell, Chubb

• Jennifer Weinstein, Skyward Specialty Insurance

While transgender Americans go unprotected by federal law, the Department of Justice (DOJ), Department of Education (DOE), Equal Employment Opportunity Commission, and many states prohibit discrimination on the basis of gender identity. Title VII is increasingly being interpreted to include protections for transgendered employees and consumers. Last month, the Supreme Court jumped into the fray staying a decision that would have required a school system to comply with Title IX and allow a transgender student to use the restroom of their choice. From Target to trucking companies, retailers and employers are increasingly being required to accommodate transgendered employees and consumers. North Carolina already lost $86.3 million by mid-April of 2016 and could lose an additional $481.2 million in the future due to the laws enacted in the state sanctioning discrimination on the basis of gender identity. This panel of experts will lead the participants in a discussion as to how to protect employers and businesses from liability, public scrutiny, and significant exposure.

SESSION 2 - Ideas for the Future — The Corporate and Insurance Client Relationship

• Speakers:

• Christian Bogart, Duplass, APLC

• Bill Garcia, Guerrero Huff Law Group, PLLC

• Brad McCormick, Kubicki Draper

• George Mix, Mix Sanders Thompson, PLLC

• Bruno Para, Liberty Mutual

• Angela Taylor, Cipriani & Werner, PC

This session will provide participants with practical information that can be adopted by anyone interested in advancing their relationships with key business partners. What does it take and what are the drivers for success in the legal services relationship? The panel will explore the strategic business relationships between corporate and insurance clients and their law firms. Topics addressed will include the current and future legal service delivery model — measuring the quality and results of case handling and outcomes, and alignment of client and firm goals. In addition, the benefits of transparency, substantive communications and knowledge sharing between stakeholders will be explored.

Takeaways:
1. Operational predictability and transparent communication are essential to building relationships that inspire long term sustainability between Corporate / Insurance clients and law firms.
2. Engagement planning, project management and effectively pursuing the uniform use of technology across organizations to optimize the delivery of legal services and outpace evolving business needs are keys to creating operational predictability in the pursuit of orderly, recurring and meaningful legal results.
3. Looking outward, law firms and Corporate / Insurance clients must share a clear vision and purpose and endeavor to create well defined business objectives and collaborative leadership structures that drive solution oriented plans through transparent communication and the mutual sharing of knowledge.

SESSION 2 - Legal Malpractice at a Crossroads? The Looming Threats

• Speakers:

• Peter Biging, Goldberg Segalla LLP

• Dennis Galvin, Argo Group US

• Ron Lepinskas, Vocke Law Group

• Erika Nelson, Allied World Assurance Company, Ltd.

• Apurva Vakani, Crum & Forster

Legal malpractice litigation is as old as lawyering, but we're at a crossroads. The emergence of social media and ESI has provided both enormous opportunity and new risks to navigate. From ethical use of social media to defamation risks and privacy violations, new potential traps in LPL claims have emerged. ESI creates additional issues, with expanding malpractice risks lurking in the investigation, handling, and preservation of ESI. There are risks in representing clients allegedly engaged in deceitful litigation activity, and complex cost management issues in low risk, but intransigent suits. This session will provide a blueprint for minimizing and managing these new age LPL risks.

?Takeaways:

SESSION 2 - Navigating the Shoals - How to Manage Organizational Change

• Speakers:

• Adam Doherty, Allied World Assurance Company, Ltd.

• Margaret Erife, ESIS

• Alan Freisleben, Freisleben Law Group

• Jeanette Hernandez, Claim Connect IQ

• Tom Moss, Tenco Services, Inc.

As the marketplace (and the world) advances with increasing speed, cycles of change occur more rapidly. How do you successfully cope with and manage change in your organization, leading from the front rather than the rear? Our experienced panel of claims professionals and counsel provide some solutions.

Takeaways:
1. Find a good mentor
2. Have a good networking source like the CLM
3. Maintain a good work/home balance

SESSION 2 - Prep or Be Prepped — Preparing for Corporate Representative Testimony

• Speakers:

• Jerry Hamilton, Hamilton, Miller & Birthisel LLP

• Marisa Trasatti, Cipriani & Werner, PC

• Kelly Wilcove, Assurant

• Melisha Zeigler, Liberty Mutual

Corporate representative testimony can be tricky. This session addresses best practices in the evolving area of corporate representative testimony from in-house and outside counsel perspective.

Takeaways:
1. Pick the right witness(es) for the job.  It is important for companies to provide a witness who will be knowledgeable with the specifics of the case and how to combat questions in anticipation of opposing counsel’s tactics, i.e. use of the reptile theory.
2. There is no substitute for preparation.  Witnesses must always be prepared and have familiarity with the documents presented.
3. The witness must know that it is okay to say, “I don’t know or I don't remember.”  

SESSION 2 - Strategies for Taking the Offensive

• Speakers:

• Bradley Aiken, McDowell Hetherington, LLP

• Tim Diveley, Self Employed

• Peter Loughlin, Assurant

• Jodi McDougall, Cozen O’Connor

Fight back. The climate between insureds and insurers is more charged than ever. Every day, insurers face claimants that manufacture false claims or manipulate a claims adjuster into a bad faith lawsuit for the purpose of extorting money through bad faith litigation. Sometimes claimants work independently, but frequently a lawyer will choreograph the claims process towards litigation. This panel discussion focuses on taking the fight back to bad acting claimants and will apply equally to claims adjusters, in-house counsel, defense counsel, and insurance executives.

Takeaways:
1. Early recognition of a bad faith claim submission will pay dividends down the road.
2. Utilizing a team approach, including adjusters, managers, legal counsel and experts, can help to avoid traps set by a claimant.
3. Punching bags rarely win fights.

SESSION 2 - Suing the Sacred and the Noble — Jury Verdicts Against Religious and Non-Profit Organizations

• Speakers:

• Teresa Beck, Klinedinst PC

• Charles DePasquale, Roman Catholic Diocese of Brooklyn

• Stephen Henne, The National Catholic Risk Retention Group

• Karen Kalzer, Helsell Fetterman LLP

• Phil Krajec, RSUI Group Inc.

This session will address recent personal injury jury verdicts against religious institutions and non-profit organizations. The panel will address the extent to which the religious and/or non-profit status of these organizations hurts or helps them at trial. Discussion will include details about liability, damages, and information about the public perception of the organization. Participants will then opine about jury verdict outcome as well as verdict ranges as well as if the religious or non-profit status of the organization was a factor in the outcome. Attendees will also be invited to discuss trial tactics for enhancing the perception of the religious/non-profit entity in the cases addressed, as well as trial trends.

Takeaways:
1. Verdicts against religious and non-profit organizations are most often in the same range as verdicts against businesses.
2. If anything, religious organizations may be held to a higher standard by jurors – there is rarely a halo effect.
3. In assessing verdict ranges against religious and non-profit organizations, the most important factors are the nature of the injury and special damages.

SESSION 2 - Taking Cases to Trial — Have Insurers Become Risk-Averse?

• Speakers:

• Elizabeth Ganiere, EnergySolutions

• Irwin R. Kramer, Kramer & Connolly

• Emily Shaw, Markel Service, Incorporated

• Jonathan Ziss, Goldberg Segalla LLP

Although insurers complain of rising litigation costs, the percentage of cases going to trial has sharply declined in recent years. Nationally, most studies show that more than 90 percent of all civil cases are settled, that less than 5 percent are resolved at trial, and that even fewer are decided by juries. When jurors do return verdicts, they rarely reward plaintiffs who often receive awards that fall below pre-trial offers. If fewer cases are going the distance, are litigation costs really rising? If not, how may we explain what many trial lawyers believe to be a greater reluctance to take defensible cases to trial? Does the trend toward defense-friendly verdicts argue in favor of taking more cases to trial? Or, does this trend confirm the industry's wisdom in deciding which cases to vigorously defend?

Takeaways:
1. Use current data to increase the accuracy of your case evaluations and assessments.
2. Reexamine the implicit assumptions underlying Litigation Management Decisions in light of recognized biases against jury trials.
3. See the link between trying cases and case evaluation from the perspective of the claim professional and his/her chain of command.

SESSION 2 - The Evolving Joint Employment Rule and its Effect on the Franchisee/Franchisor Relationship

• Speakers:

• Ginger Busby, Burr and Forman LLP

• Amy Fredericks, Self Employed

• Dianna McCarthy, Kaufman Borgeest & Ryan LLP

This session will address the NLRB's revised Joint-Employer standard, also backed by the EEOC, and its effect on the Franchisee/Franchisor Relationship. We will explore challenges to brokers and insurance carriers as respects to the possibility that employees of a franchisee could be considered employees of the franchisor and what that will mean for Misclassification of Independent Contractors, Staffing Companies, FLSA, and classic EPL claims. We will discuss possible remedies to avoid the situation where an insurance carrier underwrote a policy believing there to be 100 employees, but being faced with a claim from many more.

Takeaways:
1. We’re in a safe space for now, future unclear.  
2. Will Browning-Ferris be overturned?  We’ll have to wait and see.
3. Trump has the power to prevent a quorum with the NLRB and make it powerless to decide cases and approve regional directors. 

SESSION 2 - The Insurer's Duty to Settle Third-Party Liability Claims

• Speakers:

• Alicia Curran, Cozen O’Connor

• Michael Hinojosa, National Claim Services LLC

• Ramona Martinez, Self Employed

• Bridget Moorhead, Selman Leichenger Edson Hsu Newman and Moore LLP

• Caroline Swartz, IAT Insurance Group

In third-party liability claims, insurers frequently deal with pre-litigation and litigation policy limits demands from claimant's/plaintiff's counsel. These settlement demands often come with numerous conditions and short deadlines that require immediate attention from claim managers. Often the settlement demand was not intended to effect settlement, but rather to obstruct the insurer's reasonable investigation, and set the insurer up for an argument that its claims handling somehow 'opened' the policy limit. The issues center on the nature and extent of an insurer's duty to participate in settlement negotiations with injured third parties, and involve claims managers, defense counsel, coverage counsel, and mediators. This interactive session will focus on primary and excess carrier obligations to settle liability claims based on general principles of insurance coverage relevant to the duty to settle in most jurisdictions, focusing on certain problem jurisdictions, including a discussion of what makes a settlement demand reasonable, what constitutes an opportunity to settle within policy limits, and exceptions to the excess judgment requirement.

Takeaways:
1. Document your file, whether primary or excess, including/demonstrating your reasoning behind not settling or settling a claim.
2. In some states (but not all) even though you are excess, you may have to respond to a demand even if the primary has not offered (or in some states tendered) its limits to you and even if the claimant has not made a settlement demand.
3. Multiple claimants and multiple defendants provide their own special problems – get specific guidance for the jurisdiction you are in – don’t make assumptions. 
 

SESSION 2 - The New Normal — The Future of Best Practice for Counsel and Claims

• Speakers:

• Michael Brennan, Great American Insurance Group

• Daniel Costello, Costello Ginex & Wideikis, P.C.

• Becky Kenyon, Amerisure Mutual Insurance Company

• Simon Keshishian, Red Bull

This session focuses on a road map for creating value. It will provide solutions for clients in setting standards and for their partners on how to create true value. This discussion will distill what companies/risk managers can convey to business partners to make their life easier and serve the core business needs, while also making counsel more important by creating true value. It will also provide real-life solutions from senior level management and successful firms on how lawyers have and can continue to create value for clients. This interactive discussion will elicit audience involvement and outline a concrete plan for risk managers, corporate legal, insurance professionals, and attorneys. The group will provide solutions, including metrics, information sharing, and shared business plans.

Takeaways:
1. Become a strategic partner – understand the carrier’s general litigation philosophy and the specific    objectives of each case.
2. Think outside the box to find the best solution to a problem.
3. Communicate, Communicate, Communicate  

SESSION 2 - The Psychology of a Plaintiff Attorney and How 3-D Imaging is Transforming the Litigation Landscape

• Speakers:

• Robert Abramson, Self Employed

• Jorey Chernett, Authentic4D

• Elizabeth Faudree, National General Insurance

• Princess Spencer-Kuc, Renue Systems of Indiana

Knowing your adversary can result in more favorable results. Plaintiff attorneys have been using 3-D imaging in mediations and trials for years as visual evidence resulting in six and seven figure verdicts. Now many insurance carriers are using this same technology to expose exaggerated or unrelated injury claims. This interactive session will address the psychology of the plaintiff attorney — why they use 3-D imaging in their best cases and rarely invest their time and money to refute it, how to deal with plaintiff attorneys in pre-suit demand scenarios, the prevalence of attorney-driven medical care and ethical issues of overreading of MRIs. The session will also address how the use of 3-D imaging can effectively demonstrate a carrier's good faith efforts to fairly resolve difficult claims and assist carriers with reserving accuracy and earlier case resolution.

Takeaways:
1. Cutting-edge technology in MRIs will change the face of how you approach litigation.
2. This technology will affect your pre-suit negotiations with plaintiff’s attorneys.
3. This technology is easily implemented in insurance companies, has a fast turn-around time, and can save thousands of dollars in costs.  

SESSION 2 - Tips and Tricks for Achieving Early Resolution of Construction Defect Cases

• Speakers:

• Teresa J. Dumire, Kay Casto & Chaney, PLLC

• Guy Hollingsworth, The Hanover Insurance Group

• Barbara Laskaris-Lorigan, Golden State Claims Adjusters

• Tony Piloseno, Westfield Insurance

• Robert Zaralban, SEA, Ltd.

Anyone who has handled construction defect claims understands that they are very expensive and inefficient to litigate. On the flip side, time is often of the essence to claimants/plaintiffs who have the need to gather money quickly to make repairs before bad weather creates additional damage. The panelists will engage participants in sharing experiences where the use of innovative methods have been successful in convincing all parties to agree to engage in limited discovery with the goal of gathering enough information to have an early mediation and to possibly resolve the claim/case before more money is spent on the litigation than the case is worth.

Takeaways:
1. Cooperation among all parties is key.
2. Be prepared for mediations/settlement conferences, but don't think that you have to have taken evey deposition and reviewed every document before you can be prepared to attempt resolution
3. Be present, be involved and meaningfully participate.

Lunch

SESSION 3 - 50 Shades of Gray — The Ins and Outs of SIRS and Deductibles

• Speakers:

• Linda Bondi Morrison, Tressler, LLP

• Michael Browdy, NYU Hospitals Center

• Lisa Unger , Self Employed

Application of SIRs and deductibles has become a high-stakes business with the insured's and insurer's rights and obligations becoming more blurred in light of varying endorsements and developing law. This session discuss general guidelines and creative solutions to challenging issues such as: who owes/can pay the SIR or deductible; additional insureds' rights and obligations; financially impaired or bankrupt insureds; when multiple policies and different types of policies are triggered; how many SIRs or deductibles are owed; reporting to insurers within an SIR; contribution rights when non-SIR policies are targeted; and recovery of a non-paid SIR or deductible. Gain insights from the perspectives of a claims executive, a corporate director of risk management, insurer coverage counsel, and a broker involved in the placement of insurance. Also learn about newer products in the marketplace designed to eliminate potential gray areas of interpretation and application.
 

1. Policy language is key--it is critical to understand both the policy language and whether and how case law applies to that language.
2. Case law continues to rapidly develop as new challenges involving additional insureds, continuous triggers, financially impaired insureds, and whether multiple deductibles or SIRs are owed make their way through the courts, with sometimes inconsistent results.
3. Insurers, policyholders, and brokers should consider manuscript language, newer policy alternatives and emerging case law to ensure intended coverage is provided.  

SESSION 3 - A Defendant with Many Hats — Defending Claims Against Professionals Who Occupy Multiple Roles

• Speakers:

• Connie Anderson, Lewis Brisbois Bisgaard & Smith, LLP

• Sally Combs, Self Employed

• Melissa Demmon, Sompo International Insurance

In order to better serve their clientele and obtain a larger market share, many professionals provide a broad variety of services. These professionals typically have multiple areas of focus, licenses, certifications, and affiliations. As a result, when professional liability claims arise, issues are presented concerning what role applies to any given transaction, what duties are invoked, and what forum is required or preferred, which may be further complicated by the involvement of other professionals. This session will discuss the challenges and potential strategies for handling such claims.

Takeaways:
1. Determining the appropriate duty is not always clear cut.
2. Consider both substantive issues and the procedural roadmap when determining what forum to pursue.
3. Be aware of the potential for regulatory matters and the impact that they may have on your case.

SESSION 3 - Better Control Your Legal Spend Using Data You Already Have!

• Speakers:

• Dana Applegate, Coaction Specialty Management Company

• Nicholas Karacostas, ISC – Integrated Specialty Coverages

• Michael Lowry, Wilson Elser

• Paul Roberts, Consilio

Odds are everything your risk and claim management department does is measured. Everything your TPAs do is measured. Are you measuring your lawyers too? Data drives more informed decision making processes and your lawyers can be measured using the data you already receive from them. Using data to identify those lawyers who are providing good value will in turn help control your legal spend and may also drive more predictable outcomes.

Takeaways:
1. Measure everything and share the information: Corporate Law departments, carriers and law firms should track - by LOB and severity - their legal spend, total cost per case, shelf life, etc.  Law firms cannot compare themselves to their peers.  Consider anonymizing your data and share it with your firms.
2. Technology is always an issue, but advancements are making this easier:  Carriers may not need to rely on multiple 20-year old systems anymore, as we are now moving to e-billing, matter management and analytic platforms.
3. Practicing law is still an “art form” so intangibles of counsel matter:  It’s not just numbers (rates and years of experience) but also personality, specialties and passion!   

SESSION 3 - Developing Contract-Dependent CGL Coverages for Named and Additional Insureds

• Speakers:

• Kenneth Carter, Concert Insurance Company

• Ronald Harrell, RDH Consulting LLC

• Wade Loud, Lamarche Associates

• David M. O'Connor, O'Connor & Associates, LLC

CGL carriers have traditionally taken the position that contracting parties cannot alter the construction or application of the insurance policy. This long-standing rule has been abandoned recently in several applications affecting both the policy procuring named insured and parties expecting additional insured status. The 2013 amendments to the ISO CGL additional insured endorsements are construed subject to the underlying contractual risk transfer. The new A1 pose a potential disconnect between familiar contract requirements and the available insurance protection. Of greater consequence now are the so-called “hammer clauses” appearing in many excess and surplus lines CGL policies. This session will provide an overview of the various developing policy terms that are dependent on policyholder contracts. The panel will discuss how claims involving these provisions are best managed in practice among the various stakeholders.

Takeaways:
1. Identification and description of newer GLC policy provisions affecting contractual risk transfer among parties involved in construction, project development, property management, leasing and staffing.
2. Appreciation of the increasing importance of valid and specific contracts underlying coverage covenants and the circumstances under which “named” and “additional” insureds may lose previously expected  protections.
3. Familiarity with exclusionary clauses appearing with increasing frequency in standard and E&S lines CGL policies that parties should recognize, seek to avoid or, at minimum, contemplate when negotiating risk transfer.

SESSION 3 - Emerging Product Risks and the Inevitable Collision with Cybersecurity

• Speakers:

• Frank Sabaitis, Sabaitis Lunsford & Moore

• Ian Stewart, Wilson Elser

• Mary Ann Vorndran, EMC Insurance Companies

• Raymond Weisse, Ascot Group

Emerging technology has set the stage in the coming decade for the collision of the fields of product liability and cybersecurity/data privacy. This conflict will disrupt traditional paradigms for determination of liability. The Internet of Things (IoT), sophisticated autonomous robots, advanced medical devices and other innovative products have already blurred the lines, and overlap between product and cyber risk is already seen in litigated cases. The IoT is the third wave of the Internet, but the security of interconnected devices has been sacrificed for innovation. Similarly, robotics will give society the next transformative technology, but a new generation of sophisticated fully autonomous robots presents distinct challenges for managing risk and privacy. Failures of these new products will inevitably lead to product liability law suits and consumer class actions. This session will discuss the interaction between new players on the market, necessary changes to the current product liability system, the emergence of robolaw, the shifting landscape for risk transfer/contractual indemnity, insurance coverage gaps, problems caused by lack of uniform standards, mitigating risks for cybercrime and data loss, security by design, and the importance of sustained security over the life cycle of interconnected products.

Takeaways:
1. Identify the current state of the law with regard to mixed product liability/privacy liability arising from wireless connected devices and products.
2. Understand the developing market with regard to advanced Internet of things and robotic products with adaptive intelligence.
3. Recognize claims pitfalls and potential insurance coverage gaps in the developing area of mixed product liability/privacy claims.

SESSION 3 - Evolving Claims Management Best Practices Through Predictive Modeling

• Speakers:

• Larry Brown, Epiq

• Gordon Calhoun, Lewis Brisbois Bisgaard & Smith, LLP

• Heidi Gossett, NiSource

• Keith Higdon, ESIS

• Nicholas Martin, AXIS Specialty US Services, Inc.

Predictive modeling continues to be of interest in claims management. The struggle the industry has with predictive modeling is around implementation. This session will discuss current uses for predictive modeling in the claims process, challenges to implementation, and how best to overcome these challenges.

Takeaways:
1. The implementation of analytics is as much about culture and personal commitment at the desk level as it is about data and technology.
2. The use of technology and analytical tools reduces the volume of data that exists around litigation to create more seamless workflows and mitigate costs.
3. Demand that your team, in the broadest sense, use all technologies that are available and appropriate.

SESSION 3 - From Adversaries to Allies — How to Use the Billing Process to Improve the Client/Counsel Relationship

• Speakers:

• Jarret Lewis, The Hartford

• Taylor Smith, Suite 200 Solutions

• John Sparks, Fowler Hirtzel McNulty & Spaulding, LLP

• Daniel Winkler, Westfield Insurance

The billable hour lives. Despite increases in alternative fee usage, even the most progressive companies and firms use hourly billing to a significant or exclusive degree. However, while the invoice presentment, review and appeal processes have matured, billing issues still persist. Time spent preparing, reviewing and adjusting bills remains a largely unnecessary drain on both company and firm resources and a continuing business relationship problem. This session will offer practical advice to ameliorate billing issues and provide a blueprint to use with the billing process to strengthen client relations and marry case handling efficiencies with bill preparation and review. Panelists will address best practices in pre-bill preparation and review, guideline compliance and expectations and the adjustment appeal process.

Takeaways:
1. Firms that refuse to match their billing practices to client guidelines are risking client relationships.
2. Communication and transparency are two important components to a successful  billing relationship.
3. Firms can use their own metrics and analytics to improve their billing practices.

SESSION 3 - Institutional Bad Faith Claims — How to Avoid and Defend Against the Latest Trend in Bad Faith Litigation

• Speakers:

• Robert Brunson, Freeman Mathis & Gary, LLP

• Ronald E. Bush, Bush Graziano Rice & Platter, P.A.

• Susan Kaufman, Claim Insights, Inc.

• Stephanie McGuire, Infinity Insurance Company

• Bharat Varadachari, HeplerBroom LLC

The current trend among experienced bad faith plaintiffs' attorneys is to focus on institutional bad faith of the carrier by placing its internal policies on trial rather than the actions of the claims handler. Plaintiffs will argue that the carrier's corporate structure and internal policies inherently facilitate and encourage bad faith claim handling by placing profits over the interests of the insured. They argue that an insurance company should profit only through efficient and effective underwriting, and not the way claims against an insured are handled. This tactic leads to contentious litigation, extensive discovery of proprietary documents, and the taking of depositions from the claims handler to top executives. This session explore how to defend against these claims, and internal precautions that can be taken by the carrier to protect themselves.

Takeaways:

1. Carriers must be diligent in reviewing their Claim guidelines/procedures and performance reviews to ensure the language used supports claim driven concepts in contrast to financial goals.
2. Claim goals should not be tied to bonus structures or incentive compensation.
3. Profit should not be a goal of the Claim Department. Profit may certainly be included in the goals of the Marketing and Underwriting Departments.
4. Claim Departments must have flexibility to allow adjusters to rely on their experience (when sufficiently experienced) and not be strictly tied to the evaluations of software programs.

SESSION 3 - Let's Dance — Moving Beyond Diversity and Toward Inclusion in the Legal Industry

• Speakers:

• Trevor Gandy, AXA XL

• Donna Johnson, Allstate Insurance Company

• Deidre Katz, Walsworth - WFBM, LLP

• Maria Stolfi, Swiss Re

What does diversity mean and is it really the end goal? As stated by diversity and inclusion consultant Verna Myers, “Diversity is being invited to the party. Inclusion is being asked to dance.” This session will address the differences between diversity and inclusion, and issues created by focusing on solely on diversity. The panelists will provide concrete ideas and methods for facilitating an inclusive environment, both within their workplaces and in their use of outside counsel.

Takeaways:
1. provide a workable definition of the terms “diversity” and “inclusion” and apply this lens to their roles and organizations. 
2. understand how a strategic approach to Diversity & Inclusion can positively impact the talent, business and brand objectives of an organization.
3. discuss current societal and business realities which should help participants understand why a proactive approach to Diversity & Inclusion is in the best interest of leaders, teams and organizations.

SESSION 3 - Marijuana in the Mainstream — Implications for Claims and Litigation

• Speakers:

• Valerie Garcia, Hall & Evans, L.L.C.

• Christopher Hass, Sedgwick

• Michael Montgomery, Butler Weihmuller Katz Craig LLP

• Misty Valentine, QBE Insurance

The national spotlight is on a growing trend — the legalization of both recreational and medical marijuana. This session will address the implications for claims handling and litigation in cases involving medical marijuana usage.

SESSION 3 - Risk Management: Balancing The Interests Of The Insured And Insurer When Business Concerns And Litigation Exit Strategies Are At Odds

• Speakers:

• Samantha Bart, USI Insurance Services

• Patricia Baxter, Morgan & Akins, PLLC

• Nora Coleman, Self Employed

• Debra Shore, Preit

In litigation and claims management, goals and exit strategies are not always aligned. Customers, insureds, risk managers, insurers, and TPAs may have different visions and/or exit strategies in mind when handling a claim or lawsuit. Throw in an SIR facing an inevitable exhaustion, and the main decision maker could change through the life of the claim/lawsuit. This session will explore these scenarios, from the perspectives of the risk manager, TPA, insurer and lawyer, and what is necessary to best advance the needs and concerns of all involved in the claims process.

Takeaways:
1. Early communication with all interested parties and carriers can alleviate issues 
2. Gather and assess all insurance policies and indemnification provisions early in order to determine who has control and whose interest can and should prevail
3. Consider settlement with Plaintiff/Claimant directly and resolving internal disputes through alternative dispute resolution.

SESSION 3 - Social Engineering, Phishing and the Maze of ADA Website Requirements

• Speakers:

• Seth Brickman, Business Risk Partners

• Dove Burns, Obermayer Rebmann Maxwell and Hippel LLP

• Kristine D'Amato, Crum & Forster

• Catherine Lyle, Tokio Marine HCC

While litigation over accessibility as to physical locations has been litigated for years, website accessibility and third party litigation over ADA accessibility is on the rise. While the Department of Justice continues to delay publication of guidance, the litigation mounts and the decisions as a result are unpredictable and inconsistent. We will present the issue from every angle to encourage interaction and discussion as to the societal balance between technology and innovation and accessibility for all regardless of disabilities.

SESSION 3 - Successful Mediation Strategies for Transportation Professionals

• Speakers:

• Jim Foster, Cassiday Schade LLP

• Sean McDaniel, Alternative Risk Underwriting (ARU)

• Joseph Pappalardo, Gallagher Sharp, LLP

• Caryn Siebert, Gallagher Bassett Services, Inc.

When a transportation accident involves a significant injury, it is crucial to manage that exposure from the outset. This session will provide strategies to successfully resolve transportation cases at mediation, to reduce both indemnity payments and expenses. Specific subjects that will be covered include pre-suit empathic approach mediations, timing of the mediation, and analysis of whether or not a mediator, who is experienced in transportation cases, should be selected. This Session will also include a discussion of the specific contents of a mediation statement, the decision to give an opening statement, and the use of physical evidence, including photographs, electronic control module and other electronic data, and biomechanical engineering testimony. The decision to apologize for an accident will be discussed, along with whether the defense should make an offer even if the Plaintiff has not made a formal demand. The session will also cover the decision to bring a structured settlement professional on catastrophic trucking cases and certain impediments to transportation mediations including outstanding liens and potential Medicare Set-Aside questions.

Takeaways:
1. Considerations for a successful mediation include the careful selection of the mediator, reducing plaintiff's expectations and a sincere apology by the defense, where appropriate.
2. Be cognizant of obstacles to a productive mediation including liens and Medicare set aside issues, and plaintiff's production of medical records on the day of the mediation.
3. The timing of a mediation is crucial, and setting it on the heels of filing a Motion for Summary Judgment or the disclosure of defense experts, can be very effective.

SESSION 3 - The Affordable Care Act — A Better Way to Argue an Alternative Damage Award?

• Speakers:

• Garrick Gallagher, Sanders & Parks, P.C.

• Steven Garrett, Swiss Re

• Sharon Pole-Small, Great American Insurance Group

• David Zehner, Zehner Trial Consulting

One of the central issues in litigation strategy involves how best to argue damages in a contested liability case. Studies, jury research, and interviews after trials where large damage awards were given have shown that arguing an alternative damage award can hurt the overall case on liability. However, not arguing an alternative damage award leaves the jury with only the inflated plaintiff request to consider. The ACA may offer a better way to address damages by arguing that “the law of the land” provides a legislative cap on life care plans because of the availability of insurance without screening for pre-existing conditions or lifetime caps. This session will discuss the feasibility and likely success of using the ACA as a way of arguing an alternative damage awards without undercutting the liability arguments of the defense.

Takeaways:
1. The strategic dilemma faced by defendants in attempting to present an alternative damage award in trials involving catastrophic injuries and how the Affordable Care Act (ACA) may present a way to avoid the problems typically faced in presenting alternative damage numbers for future health care.
2. How jurors view ACA evidence and the advantages and disadvantages in trial strategy of basing an alternative life care plan on the ACA.
3. The costs and steps necessary to present an ACA based alternative damage number to a jury and how claims professionals value this type of evidence.

SESSION 3 - The Post-Spokeo World of Article III Standing — Where Are the Courts Headed and What Are The Implications for Insurers

• Speakers:

• Alan Brill, Kroll

• Daniel Hecht, Sompo International Insurance

• John Loyal, Cipriani & Werner, PC

• Jason Meshekow, inTouch Insurance Services

• Hillard Sterling, Self Employed

The Supreme Court's decision in Spokeo has made rippling impacts on standing jurisprudence in federal courts across the country. The Court made clear that plaintiffs must have suffered concrete harm in order to pursue their data-breach cases. But the decision was muddled, as the Court also held that intangible harm may be concrete in certain undefined instances. The result has been a tidal wave of cases addressing and deciding whether class-action plaintiffs' harm was sufficiently concrete. The decisions often have been contradictory and difficult if not impossible to reconcile. This session will analyze these cases and attempt to predict where the trends are headed. We will also assess and address the implications for insurers and insureds — their exposure and payouts in class-action cases, the manner in which they defend these cases, the impact on policy procurement and drafting, and the potentially difficult predicament of prevailing on standing yet ending up in a less-hospitable state-court forum.

Takeaways:
1. Determination of the likelihood of actual harm to victims of a data breach may well depend on properly securing and investigating digital evidence.
2. Identifying qualified forensic and digital investigations resources before an incident can save time when that time is in short supply.
3. Failure to properly identify and secure digital information may make it impossible to support your case with expert analysis.

SESSION 3 - The Telephone Solicitor – Effective Claim Handling and Litigation Strategies Designed to Reduce Unnecessary and Unethical Medical Expenses

• Speakers:

• Catherine Costict, Allstate Insurance Company

• Bradley Eskins, Eskins, King & Marney, P.C.

• Sara Parks, Farm Bureau Insurance of Michigan

This session focuses on effective claims handling, litigation practices and strategies to confront claims for medical expenses and treatment incurred as a result of telephone solicitation. Case studies will be used to guide group discussions about other possible best practices to resolve these claims. Each case study will also include ethical considerations for the corporate counsel, defense counsel, claim adjuster. and the in house corporate representative.

Takeaways:
1. Document gathering is essential and can be accomplished through legal strategy and/or by utilizing new technology. 
2. Determining unnecessary medical treatment can be discovered by comparing medical records and billing records. 
3. Focus depositions with an understanding of solicitation law in your jurisdiction.

SESSION 3 - What is Right With Workers' Compensation

• Speakers:

• Brian Allen, Optum

• Bill Austill, Austill, Lewis, Pipkin & Maddox, P.C.

• Darrell Brown, Self Employed

The workers' compensation system is under attack. A group of U.S. Senators wrote the Secretary of Labor outlining criticisms of employers and their carriers and decrying what they describe as a “Race to the Bottom.” The news media has picked up the attack with a series of articles in Pro Publica that deliver a biased and jaded perspective on the system. While there are problems with the system, there is more good news than bad in a system that is a demonstrably successful benefit delivery vehicle. The system has also proven to be a successful change agent, promoting much needed reform, particularly in the areas of medicine, safety, and rehabilitation. This session will promote discussion on the areas of workers' compensation that are working well and the initiatives being championed by the workers' compensation industry to promote meaningful change in such areas as diversity and legislative reform.

Takeaways:
1. The workers' compensation "Grand Compromise," made over 100 years ago, has seen a lot of change, but is still a viable option for protecting both injured workers and employers. While the system may be bent in some areas, it is not broken. Recent efforts in a few states to create an "opt-out" are not an indictment of the system. Workers' compensation is seeing a small evolution as policymakers seek to find the right balance in the compromise between injured workers and their employers.
2. Tennessee is an example of one state that has made significant legislative and regulatory changes to improve the efficiency and effectiveness of its workers' compensation system. The cumulative effect of those changes has been positive. In many states, the political climate is ripening for similar changes.
3. Recent attention to the opioid crisis has helped shape improvements in the medical treatment of injured workers. The devastating effects of long-term opioid use have caused policymakers to focus their attention on outcomes of care and how laws and regulations can influence those outcomes. This follows on the heels of many states adopting evidenced-based treatment guidelines to help improve the consistency and quality of care in their systems. 

SESSION 3 - Wretched Excess — Working with Umbrella and Excess Coverage to Manage the Large Claim

• Speakers:

• Christopher Greene, Retired

• Robert T. Johnson, Catalytic Claims Services

• Robert Olson, Greines Martin Stein & Richland LLP

• Eleftherios Stefas, Argo Pro

With insolvencies haunting long-tail claims and the non-standard products in umbrella and excess coverage, navigating the shoals of a large claim, whether a discrete occurrence or a continuing loss can be interesting. The discussion will address attachment clauses and defense obligations. The experienced panel will provide some tricks of the trade.

Takeaways:
1. Communicate: Tender and keep excess carriers informed and in the loop. Excess carriers need to evaluate exposure early. Today's excess can be tomorrow's primary.
2. Identify the key push points early: Who is handling the dfense? Is resolution likely to require excess involvement?  
3. Resolve the underlying case. Find a way to reserve inter-carrier disputes for resolution later.

SESSION 3 - Zen and the Art of Emoji Law — Workplace Challenges of Privacy, Social Media and Technology Issues

• Speakers:

• Sanjay Bansal, Kaufman Dolowich LLP

• Kevin Fisher, Allied World Assurance Company, Ltd.

• Gwendolyn Larkin, MedPro Group

• Pamela Woodside, Self Employed

This session will address the evolving use of technology in the workplace and generally as a mode of communication and its impact on employment issues as well as its potential use and evidentiary value in legal proceedings. Topics to be discussed include privacy issues, social media issues, wireless devices, and employee's and employer's privacy expectations. Recent case law involving the interpretation of new avenues for communicating, including via emoticons, will also be covered. The panel will address the potential implications for insurance carriers and clams professionals in dealing with cases involving new technology.

Takeaways:
1 Area of “emoticon law” is still evolving and there are no bright line rules regarding how a particular emoji will be interpreted. Cases will be decided on a case-by-case basis.
2 Use of emojis and/or emoticons in the workplace may lead to employment claims such as harassment, invasion of privacy, potential NLRB issues.
3 Social media/emojis are an invaluable source of evidence in litigation. Practitioners should familiarize themselves with the laws governing access to this information as it can sometime be tricky and courts will be reluctant to grant access to private social media evidence where counsel has failed to show relevant information exists.

Break

SESSION 4 - Avoiding the Risk of Competing Claims

• Speakers:

• Murphy Burke, Loeb Law Firm

• Daniel Duello, Self Employed

• Chris Harris, Esurance

One of the more dangerous positions an insurance company can find itself in is when there are multiple claimants whose injuries exceed the policy limits. The scenario can be as complex as a tractor-trailer hitting a school bus full of children, or as simple as an insured rear-ending a car with three occupants. In either scenario, the company faces the Hobson's choice of determining which claimants should be paid and how much should they be paid. Worse, in this environment, plaintiffs' attorneys know that the only way to obtain full value for their claim is if the insurance company commits bad faith. While more expedient to simply tender to the first claimants that raise their hands, it may not provide the most protection for the insured or insulate the company from excess exposure. This session will explore the various tactics being employed by plaintiffs' attorneys to try and create extra-contractual exposure, and analyze how insurance companies across the nation are neutralizing these threats.

Takeaways:
1. The insurer should keep the insureds informed about the case(s), about all settlement opportunities, and the right to retain personal counsel since the insured’s personal assets may be threatened by the excess exposure.
2. The insurer should have a sense of urgency in gathering the information necessary to make informed decisions respecting settlement, and document all of the efforts to obtain such information.
3. The insurer should seek to obtain the maximum amount of protection for its insureds with the relevant policy limits.

SESSION 4 - Bridging the Talent Gap — Retaining and Leveraging Millennial Talent

• Speakers:

• Amy Cooper, Gallagher Bassett Services, Inc.

• Cassandra Maloney, Veritext

• Hedy Linette Ranieri, Berkley Technology Underwriters

• Richard Ranieri, Weber Gallagher Simpson Stapleton Fires & Newby LLP

• Schuyler A. Smith, Hamilton, Miller & Birthisel LLP

Twenty-five percent of the Baby Boomer workforce is eligible to retire in the next fiveyears. If you're not one of them, you'll be left behind needing to fill those positions with capable employees. Chances are, you may not have enough of the right people in your organization now to keep your company growing and successful. Additionally, are we in danger of developing a generation of attorneys who lack sufficient trial experience? Defense counsel can certainly have associates at trial, but how do we best tackle this training issue? The real problem is that trials are down markedly throughout the country, so when those big cases do arise in the next decade, how can the millennials be ready and prepared to take on that challenge? In this session you will learn how to attract the right talent to your organization, how to retain and motivate millennials, and what changes you can make now to start bridging the talent gap.

Takeaways:
1. Understanding how being from different generations changes learning, what motivates, and communication styles is key to leveraging the talent within your organization.
2. Millennials are the key to bridging the talent gap in our industry and organizations will need to adapt by investing in technology, learning how to motivate and retain millennials, and developing stellar training programs.
3. Claims will benefit long term by law firm partners working with associates to begin handling trials, and the conversation about balancing claims needs and attorney services needs to be a priority.

SESSION 4 - Can Declaratory Judgment Actions Deter Fraudulent Claims?

• Speakers:

• Richard Duffy, The Hartford

• Vincent Gerbino, Bruno Gerbino Soriano & Aitken

• Suzanne Gryb, MAPFRE USA

• Dennis B. Kass, Manning & Kass, Ellrod, Ramirez, Trester LLP

This session will discuss the use of a declaratory judgment action to deter insurance fraud. It will also cover what types of claims are ripe for a declaratory action; why an insurance carrier would want to bring such an action; and the proper venue for the action. It will further cover how being aggressive in validating a carriers disclaimer puts the carrier in a better position to be successful then it would be in if it waits to be sued on a denied claim. Lastly, it will cover examples of different types of declaratory judgment actions that have previously been filed and their outcomes and/or results.

Takeaways:
1. DJ can be an effective weapon in the war against insurance fraud in the right instances.
2.  As an adjunct to any DJ, be cognizant of possible ongoing duties to defend and/or indemnify, fulfilling your contractual duties and avoiding bad faith exposure.
3. Monitor how your DJ will affect all lines of coverage and the suits filed related to those lines of coverage. 

SESSION 4 - Cyber Attacks — Are You Next? Tackling the Business Risks from a Cyber Attack

• Speakers:

• Patrick Carroll, Aon

• Adam Cohen, Davids & Cohen, P.C.

• Brian Donnelly, Cullen and Dykman, LLP

Billions of dollars annually are lost, stolen, and wasted due to the actions of cyber criminals. A cyber attack has the potential to expose you to continuous and prolonged fraud and theft. This session focuses on how even the most challenging and catastrophic cyber attacks on retailers, insurance companies, and third-party administrators can be prevented and mitigated, without wasting time, money, and resources. The first step to successfully combat any cyber attack is to take measures to prevent it from ever happening. However, it is unfortunately usually not a question of if a cyber attack will occur, but when. This session will address implementing and enforcing the best practices to protect personal information and assets. Additionally, the panelists will detail a plan of attack to counter and mitigate the damage rendered from a cyber attack. Attendees will leave with a practical and useful understanding of who to retain to internally control and manage cyber security; how to virtually and physically protect from a cyber attack; how to mitigate potential monetary, reputational, and legal exposures from a cyber attack; and how to come out stronger and better equipped after a cyber attack.

SESSION 4 - Data Analytics — Drilling Down on the Trends that Matter

• Speakers:

• Robert Biagi, The Hartford

• Scott Katz, Butler Weihmuller Katz Craig LLP

• Donald Liskov, Liberty Mutual

• Tracy Yaun, AXA XL

This session will drill deep on the data collection process by insurers and their insureds, and specifically address those trends that litigation managers are now using to oversee litigation in general; select and supervise counsel and experts; control litigation spend; reduce indemnity payments; shorten the lifetime of the file; increase efficiency; and ultimately quantify the meaning of a successful result. The panel will address these issues from the perspective of the in-house litigation manager for insurers and self-insureds, as well as the impact these metrics will have on outside counsel law firms.

Takeaways:
1. Understand the pros and cons of using metrics as a tool in measuring defense attorneys.
2. Learn new methods for gathering litigation data using existing and new sources of information.
3. Discover the possible impact of data analytics on a company or department’s overall litigation results and costs.

SESSION 4 - Drones are Changing the Game in the Construction and Insurance Realms

• Speakers:

• Ed Bowman, Cumberland Insurance Group

• Roseann Coughlin, Golden State Claims Adjusters

• Zachary McCune, Rolfes Henry Co., LPA

• Sarannah McMurtry, First Acceptance Insurance Company, Inc.

This presentation will discuss how drones or unmanned aerial vehicles or systems are affecting the insurance claim industry through the investigation and SIU process, as well as the construction industry. We will discuss practical, real-world uses for drones. We will also address relevant state legislation and FAA guidelines and rules, including the newest regulations for the use of small drones for commercial purposes. Discussion also focuses on coverage issues, including the Aircraft Exclusion.

Takeaways:
1.In continuation of what has been occurring over the past 2-3 years, over the next 3-5 years and beyond, drone use, in most every function of life and society, is going to increase exponentially.
2. On one hand, in both the construction and insurance industries, this will serve as an efficiency, quality, and, theoretically, safety driver as more tasks can be completed quicker, better, for less cost, and with heightened safety.
3. On the other hand, specifically in the insurance industry, the evolution of the types of claims and coverages impacted will continue to grow in new and unexpected ways, lockstep with the growing use.
4. Despite anticipated coverage arguments/positions/drone endorsements, because drone-use claims have yet to be heavily litigated, the insurance industry will operate with a significant amount of uncertainty as to how these claims will play out under their policies and whether the risk is being appropriately evaluated now. 

SESSION 4 - Ethical Issues Presented in Hiring and Managing a Millennial Workforce

• Speakers:

• Dan Berman, Wood Smith Henning & Berman LLP

• Benjamin DiGiorgio, Unknown

• Mark Sahl, Carpenter Hazlewood Delgado & Bolen, PLC

How to properly utilize millennials in the workforce and addressing ethical issues raised with millennials. Topics addressed include stereotypes associated with millennials, pros/cons of millennial behavior and how to combat/utilize these behaviors and ethical considerations when hiring/training/terminating millennials. The panel will also cover changing and managing expectations with millennials, how to properly mentor millennials, millennial interaction with clients, and job growth and equity ownership for millennials. The speakers will address what they see in their firms/companies and how they address millennial behaviors. Additionally, the audience will have numerous chances to join in and share their stories and secrets to success.

Takeaways:
1. Everyone must understand that there are differences between the Millennial generation and other generations in the workforce and that there are ways to manage these differences
2. There will be more turnover in your business with the Millennial generation and there isn’t always a good way to prevent this from happening
3. If you want to attract and retain good Millennial employees, you will need to make changes to your business model and allow for more flexibility in the workplace and provide more constant feedback to employees.

SESSION 4 - Highwire Act — Successful Litigation Strategies with Non Standard Policy Limits

• Speakers:

• Jonathan Colman, Colman Perkins Law Group

• Jim Davis, Self Employed

• Aisling Jumper, Fair American Insurance and Reinsurance Company

$100,000 exposure with a $1 million policy limit? Piece of cake. The balancing act of handling litigation expenses with a minimum policy limit ($15,000) is challenging at best. How plaintiff's attorneys submit inflated expenses to force the payment of policy limits. How carriers and their counsel (in house and outside) must protect the insured while also 'pushing back' on questionable claims. How effective litigation strategies (task fees, flat fees) can make the fight fair. And how to successfully walk the tightrope between policy limits demands and the avoidance of excessive litigation expense. This panel of non-standard professionals and counsel will discuss the issues that infuse this issues and address successful strategies to benefit the carrier and protect the insured.

Takeaways:
1. Non-standard” policies are purchased by higher risk individuals, often recent immigrants to the United States.  Such policies are highly customizable to the policyholder’s needs, are often more expensive than “standard” policies and have smaller limits.  The “non-standard” market is growing and projected to grow in the foreseeable future.  
2. Insurers should be aware of the challenges presented by the demographic of “non-standard” policyholders.  The insurer should consider whether the policy should be written in another language, such as Spanish, to decrease misunderstandings in interpreting the policy’s terms and conditions.  In addition, there is also the potential for misrepresentations on the part of the producer/agent when selling the policy which could create coverage issues once a claim arises. 
3. In addition to the insurers being aware of the pitfalls associated with “non-standard” policyholders, defense counsel retained to represent the policyholders should also be also be aware of the challenges they may face.  Challenges include locating and engaging with the policyholder, aggressive claimants’ counsel, and budgeting for defense and settlement with minimal policy limits.

SESSION 4 - Hiring and Managing Outside Experts in Catastrophic Injury and Damages Cases

• Speakers:

• Joseph DiFranco, Energi Insurance Services, Inc.

• Bart Jay Robey, Chubbuck Duncan & Robey

• Matthew Rosek, McCoy Leavitt Laskey LLC

• Andy Thornton, ESIS

When accidents happen on a large scale, such as an explosion or fire, the amount of liability can be high. Following a catastrophic event, often the focus is on the origin and cause and the determination of liability. Hiring and managing experts to investigate all aspects of a case can be difficult and fraught with problems. This session will focus on initial assessment of a catastrophic accident, evaluation of the experts needed, and management of the various experts to obtain an efficient, proper and cost effective outcome. The presenters will pose the audience with example cases and discuss approaches to hiring/managing experts and investigation of catastrophic cases.

Takeaways:
1. Vetting, hiring and managing experts can be critical in complex cases.
2. Stay involved in all aspects of the investigation/exams and be sure the experts hired are looking at the right issues.
3. Continually evaluate your experts from initial hiring to trial.
4. If the expert is not the right fit, be prepared to bring in someone else.

SESSION 4 - How the Sharing Economy is Complicating Claims and Coverage

• Speakers:

• Jessica Albano, Westfield Insurance

• LaGreta Burch, Self Employed

• Andrew Smith, Self Employed

This session will discuss how the sharing economy is complicating the world of insurance, from underwriting, drafting policies, claims handling, SIU, general investigation, to coverage determinations. We will explore the background and rise of the sharing economy, including ride-sharing and Airbnb. We will use real-life examples and hypothetical scenarios to show just how complicated Uber and Airbnb can make handling automobile and homeowners policy claims. We will also discuss local, state and federal regulations regarding the sharing economy.

Takeaways:
1. Handle and manage claims involving ride-sharing and home-sharing services, such as Uber and Airbnb.
2. Assess coverage issues and common exclusions involving these topics.
3. Ask the right questions in underwriting and the investigation process involving these issues.

SESSION 4 - Informed Consent in the Digital Age

• Speakers:

• Regan Katz, Wortham Insurance and Risk Management

• Gary Leonard, Gallagher Bassett Services, Inc.

• Angela Russell, Wilson Elser

Informed consent is both an ethical and legal requirement that has become a growing concern for healthcare providers, insurers, and claim representatives alike. Today, an individual seeking treatment for an illness may look for answers from the Internet to supplement his or her physician's recommendations. Similarly, some physicians are taking advantage of technology to streamline the informed consent process. The question becomes how technology changes the world of informed consent. Participants in the session will be invited to evaluate issues stemming from this new digital age and the legal and ethical impact is has on informed consent. This will include discussions about appropriate provider participation, consent for telemedicine procedures, preferred communication methods based upon patient status, problems with the use of and reliance on institutional forms and the importance of comprehensive policies.

Takeaways:
1. Even in the information age, health care providers must adhere to the same legal and ethical standards that have always been in place for informed consent.
2. The more disclosure the better: technology can be invaluable in the informed consent process. 
3. Appropriate protocols and procedures must be adopted and followed to ensure that patients and providers alike are protected.


 

SESSION 4 - Insurance Fraud: Dealing More Effectively with Bad Behavior

• Speakers:

• Tara Acton, Lumen Technologies, Inc.

• Mark DiGiovanni, Global Indemnity

• Chris Mandel, Self Employed

• William Pipkin, Austill, Lewis, Pipkin & Maddox, P.C.

Millions of dollars are lost each year from fraud in the workers' comp system, and exponentially more across all of the insurance industry. At a time when businesses are doing more with less, few can afford the stressors and strains imposed by fraudulent actors. In addition to employee-driven fraud, providers and employers who circumvent the rules can cause as much or more loss and are often harder to detect. But organizations are fighting back with new tools such as social media and predictive modeling and having an impact in reducing the size of this exposure. Learn about the different types of fraud, the red flags that help identify them, and strategies to stop fraud in its tracks. Topics covered in this session will include learning the types of fraud; understanding how fraud is affecting the insurance industry and its many stakeholders; a review of a tool box of red flags most significant to identifying fraud; and, the developing strategies that are succeeding in combating and mitigating fraud.

Takeaways:
1. Claim fraud frequency is increasing even as overall workers compensation claim frequency is declining.
2. Learn the warning signs of employee workers compensation fraud and how social media is a rich source of evidence.
3. Understand the importance and ways of partnering with the right stakeholders to combat fraud.

SESSION 4 - Invisible Obstacles — The Role Mental Health Plays in Recovery from Injury and Return to Work

• Speakers:

• Jeffrey M. Adelson, Bober, Peterson, & Koby, LLP

• Michael Choo, Paradigm

• Lisa Jurski, HCR ManorCare

There is an element of claims management that doesn't get much attention in workers' compensation. When a serious workplace accident occurs, the focus quickly centers on saving the injured worker's life. But with the immediate biomedical needs met, what about one's psychosocial framework? Research points to a strong correlation between physical and mental well-being. Effective mental health treatment can not only improve recovery outcomes, but also optimize return to work and other claims management metrics. Catastrophic injuries are typically complex and require the identification and implementation of very high level care. This should include psychological support to address the event, the injury itself, any residual disability and life after recovery. Experts will explore the psychological and emotional impact of complex injuries and how to effectively address these issues.

Takeaways:
1. How to avoid creating psychological issues from developing.
2. Approaches to handling psychological issues when they do occur.
3. The effect of psychological issues on return to work programs.
 

SESSION 4 - Keeping the Meal Happy — A Risk Manager's Recipe to Restaurant Liability

• Speakers:

• Carolyn Eldracher, Tokio Marine America

• Howard Franco Jr, Collins + Collins LLP

• Shaun Jackson, Panda Restaurant Group

• Kurt Leisure, The Cheesecake Factory Incorporated

• Christine Zack, The AMD Card

Every day, millions of Americans eat away from home. It's convenient. It tastes great. It's reasonably priced. How do so many meals get served without event, why do some events occur and what can be done to avoid it? In this interactive discussion, the coffee will be warm, but not scalding. The session will cover food safety, staff performance and training, cleanliness, food safety, and proactive inspections. We won't count the calories, but we promise some sweet tips to keep your files moving, your reserves accurate, and those settlements complete.

Takeaways:
1. The Americans with Disabilities Act (ADA) has rigorous requirements that restaurants must meet for both physical and digital access.
2. The risk to the restaurant and hospitality industry for food borne illness requires vigorous quality control and careful insurance policy selection.
3. Restaurant and hospitality businesses are prime targets for cyber-attack requiring pro-active risk management in planning, procedures and response.

SESSION 4 - Making Insurance Company Acquisitions/Combinations Work for Carriers, Insureds, and Counsel

• Speakers:

• Darrell Brown, Self Employed

• Dion Cominos, Gordon Rees Scully Mansukhani

• Lucy Ann Galioto, Sedgwick

• Larry Goanos, Andros Risk Services

• Stefano Minale, Tokio Marine HCC

M&A activity in the insurance world has been at an all time high with many large carriers acquiring other carriers in an effort to grow market share, promote efficiencies, save costs, and broaden product lines. This session will discuss how to make these combinations successful, what pitfalls can be encountered along the way, and recipes for successful win-win outcomes. Each of the individuals on the panel has significant experience with insurer consolidations either at a management level (as part of an acquired or acquiring company), as a broker (dealing with a combined entity in the marketplace), or as outside panel counsel (interfacing with insurers during the acquisition, transition and post-consolidation lifecycle phases). The session will offer something for everyone in the chain and provide constructive discussion on how to best navigate these situations to the benefit of all concerned.

Takeaways:
1. Which industry sectors are witnessing the highest levels of M&A activity and what are the factors driving same?
2. How will the continued consolidation of insurers, businesses and law firms affect the claims world?
3. What can be done to best insurte that all stakehol;ders beneit from the business combinations occuring in our industry?

SESSION 4 - Ripped From The Headlines — How Reinsurance Responds to Page One News

• Speakers:

• Marina Gass, AXIS Reinsurance

• John O'Connor, Sompo International Insurance

• Michael Zigelman, Kaufman Dolowich LLP

How does reinsurance relate and respond to events covered in the media? Significant worldwide events, such as earthquakes, wildfires, hurricanes, plane crashes, train derailments, oil spills, bankruptcies of major financial institutions, Ponzi schemes, and securities class action lawsuits can top the news. This session will discuss how reinsurance applies to these events. Specifically, the various types and lines of insurance will be addressed and how reinsurance responds if and when one or more of these underlying lines of coverage are triggered. The interaction between reinsurance and multiple responsive policies will also be addressed, as well as how the reinsurance claims department gathers and processes information regarding the overall potential exposure that these catastrophic/newsworthy events present. Discussion will also include the interplay between reinsurance and various towers of coverage, as well as the financial impact that these events have on the overall insurance/reinsurance industry.

Takeaways:
1. The interaction/relationship between the insurer and reinsurer
2. How seemingly unrelated events/catastrophes may implicate more wide-spread financial concerns 
3. How many singular catastrophic events can ultimately create long-tail exposures for both insurers and reinsurers, and the impact of such exposure(s) on the market.

SESSION 4 - The Cyber Insurance Broker Conundrum

• Speakers:

• Elizabeth Fitch, Righi Fitch Law Group

• Kelly Geary, EPIC

• Edward Roesch, NAMIC Insurance Company, Inc.

• Theodore Schaer, Zarwin, Baum, DeVito, Kaplan, Schaer & Toddy

PF Changs is reeling after an U.S. District Court ruled that its insurer is not obligated under its cyber policy to reimburse PF Changs for $1.9 million in PCI fines. Bitpay was deceived by a hacker into transferring $1.85 million to the hackers account. Imagine the shock of Bitpay when its cyber insurance carrier denied the claim. Why didn't the insurance agent or broker selling these insurance policies point out the critical policy deficiencies and the importance of the application representations? Ignorance or lack of due diligence is the most probable explanation. Insurance brokers are unnecessarily exposing themselves to risks because they are selling cyber insurance endorsements and policies without fully understanding them or their client's cyber risk profile. With the avalanche of cyber breach claims, companies are pressuring brokers to procure comprehensive cyber coverage. Companies are assuming that the purchase of a cyber policy provides complete financial protection. They assume wrong as do their brokers. When the cyber insurer rightfully denies coverage, insureds are looking to their insurance brokers to make them financially whole and are in turn triggering a new wave of litigation — errors and omission claims against insurance broker.

Takeaways:
1. Confusing Cyber Products have increased E/O exposures for brokers.
2. Cyber risk does not (yet) fit squarely within any one insurance product – not even a stand-alone cyber insurance policy.
3. Brokers Beware of the Renewal Process! 

SESSION 4 - The Effort to Expand Design Professionals' Liability — A Threat to the Standard of Care and the Availability of Coverage?

• Speakers:

• Jorge Cruz, Daniels Rodriguez Berkeley Daniels & Cruz, PA

• Lawrence Gosewisch, Hinshaw & Culbertson LLP

• Guy Hollingsworth, The Hanover Insurance Group

• Donna Hunt, Ironshore Insurance Company

In many states, design professionals such as architects and engineers enjoy protections against claims asserted by those with whom they have no privity of contract. Creative plaintiff attorneys are developing theories in an effort to bring direct actions against these professionals, such as claims for breach of implied warranty. For example, in a recent decision from the Illinois Appellate Court, the court rejected the effort by a condominium association to assert a claim of implied warranty of habitability against an architect for alleged design deficiencies in a condominium structure. The panel will discuss some of these theories and how they may affect the traditional requirement of establishing a breach of a recognized standard of care in order to establish liability. The session will also address how these efforts might affect defenses that have been afforded design professionals based upon the Economic Loss Rule, limitations relating to the scope of the contract, the need for privity of contract, and the rejection of third-party beneficiary status to those without privity. Coverage implications that could arise due to the potential for expanded liability against design professionals will also be discussed.

Takeaways:
1. While design professionals have traditionally enjoyed the protection of certain defenses against liability claims, they need to be aware that claimants and their attorneys are becoming more aggressive in their efforts to limit these defenses.
2. Methods used by claimants to seek recovery from design professionals include assignments of contract rights, attempts to impose an implied warranty of habitability, and erosion of the Economic Loss Doctrine.
3. Design professionals should consult with counsel and their insurance professionals to negotiate the most favorable contract terms and to seek the broadest available professional liability insurance coverage. 

SESSION 4 - Truck Accident Claims And Litigation — Are You Prepared for What's Coming Down the Road?

• Speakers:

• Rick Linville, Custard Insurance Adjusters Inc.

• Cindy Poortinga, Hiscox

• Matthew Stone, Stone Kalfus LLP

• Tamara Warn, Superior Risk Management

If your company operates or insures trucks, or if you defend truck accident claims, you don't want to miss this session. The panel will lead an interactive discussion exploring trending issues and tactics in truck accident claims and litigation and some suggested counter-measures and strategies to improve the probability of a better outcome. The topics will include evidence preservation, offensive and defensive use of spoliation claims, handling the time-limited settlement demands used to set-up the insurer for a bad faith claim following an excess verdict, anticipating and preparing for the traumatic brain injury claim, deflating bloated economic damages, and what's underlying the spate of nuclear verdicts across the nation.

Takeaways:
1. Plaintiffs are changing their focus from making the claim against the truck driver to making the claim against the corporation. 2. Being proactive about publicity for carrier safety violations, policy compliance, driver training and regulatory violations.
3. Plaintiffs are trying to paint a much bigger picture of negligence for the jury.

Committee Meetings - Alternative Dispute Resolution Committee

Committee Meetings - Construction Community

Committee Meetings - eDiscovery and ESI Committee

Committee Meetings - Environmental and Toxic Tort Committee

Committee Meetings - Extra-Contractual Committee

Committee Meetings - Insurance Coverage Committee

Committee Meetings - Insurance Fraud Committee

Committee Meetings - Management and Professional Liability Community

Committee Meetings - Municipal Law Committee

Committee Meetings - Product Liability Committee

Committee Meetings - Property Committee

Committee Meetings - Religious and Non-Profit Committee

Committee Meetings - Subrogation Committee

Committee Meetings - Transportation Committee

Committee Meetings - Workers' Compensation Community

Dinner and CLM Music Festival

Taking full advantage of the talent in Music City USA, Thursday night's event includes a terrific dinner and the first-ever CLM Music Festival. Following a fantastic dinner, venues around the hotel will be filled with the music from great local talent, including country, pop/rock, Irish bluegrass, and dueling pianos. Get ready to explore the sounds of Nashville and spend time with both old colleagues and new friends. (Included in the registration fee.)